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Clinical Support Supervisor, RN
Activate Care. Serve as a clinical resource and provide structured case consultation for Community Health Workers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in chronic disease management, clinical escalation protocols, and patient education while effectively coaching Community Health Workers. Strong ability to facilitate communication and collaboration among clinical teams and support quality improvement initiatives.
Highest-signal resume keywords
Current RN LicenseChronic Disease ManagementClinical Escalation ProtocolsMotivational InterviewingInterdisciplinary Care Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Chronic Disease EducationCase ConsultationPatient EducationHealth LiteracyTelehealth PreparationData AnalysisQuality ImprovementClinical Training DevelopmentMedication SupportSafety Event Review
Soft Skills
CoachingCommunicationMultidisciplinary CollaborationGoal-SettingRelationship Building
Tools & Technologies
WebMD IgnitePopulation Health TechnologyCare Management TechnologyTelehealth Platforms
Certifications & Qualifications
Active RN License
Industry Keywords
FQHCMedicaidChronic ConditionsCare ManagementPrimary CareHealth CoachingPatient Navigation
About the role
Key responsibilities & impact- Serve as a clinical resource and provide structured case consultation for Community Health Workers
- Help CHWs distinguish appropriate coaching/navigation activities from issues requiring clinical escalation
- Provide subject-matter expertise on diabetes, hypertension, obesity, COPD, asthma, and cardiovascular risk
- Support standardized CHW workflows for chronic disease education, telehealth access, appointment follow-through, and clinical escalation
- Coach CHWs in motivational interviewing, goal-setting, and approved WebMD Ignite educational content
- Develop and reinforce clinical escalation protocols with participating FQHCs
- Guide CHWs on escalating symptoms, medication concerns, abnormal patient-reported information, and safety concerns
- Review safety events, escalation failures, and near misses; recommend corrective actions
- Build relationships with FQHC clinical leads, providers, nurses, and care-management staff
- Facilitate communication with FQHC clinical teams through case conferences, workflow discussions, and quality-improvement meetings
- Deliver or support CHW training on chronic disease fundamentals, clinical red flags, escalation pathways, medication-support boundaries, health literacy, and telehealth preparation
- Develop case-based training scenarios and review educational materials and workflows for clinical appropriateness
- Support patient preparation for provider-delivered telehealth encounters and post-visit follow-up
- Review program trends to drive quality-improvement activities
- Collaborate with Data and Evaluation teams on program performance, safety indicators, and clinical quality measures
- Maintain compliance with HIPAA, privacy, security, documentation, and organizational policies
- Perform other duties as assigned
Requirements
What you’ll need- Current, active RN license (or other appropriate clinical licensure based on program design) required
- Demonstrated clinical experience supporting adults with chronic conditions such as diabetes, hypertension, cardiovascular disease, obesity, COPD, or asthma required
- Experience in care management, population health, primary care, chronic disease management, or similar clinical programs required
- Strong understanding of clinical escalation, patient education, health literacy, and interdisciplinary care coordination required
- Demonstrated ability to translate complex clinical concepts into practical guidance for non-clinical staff required
- Strong coaching, communication, case-consultation, and multidisciplinary collaboration skills required
- Experience in an FQHC, Medicaid, or rural healthcare environment preferred
- Experience supervising, training, or providing clinical support to CHWs, care coordinators, health coaches, or patient navigators preferred
- Familiarity with telehealth-enabled chronic disease management, motivational interviewing, and population-health/care-management technology preferred
- Ability to travel to Utah clinic locations as needed
- Valid driver's license and reliable personal transportation required
- The Company will not sponsor applicants for work visas at this time