Client Relationship Manager

Activate Group Limited

. Manage and grow key motor insurance and broker client relationships .

Posted 11/6/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing motor insurance and broker client relationships, with a strong focus on service delivery, performance reporting, and strategic account growth. Proficient in contract negotiations and stakeholder management, ensuring alignment with operational goals and compliance standards.

Highest-signal resume keywords

Customer Account ManagementMotor Claims UnderstandingContract Renewals and NegotiationsStakeholder ManagementData Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPerformance ReportingContract NegotiationCommercial AwarenessAnalytical Ability

Soft Skills

Communication SkillsInfluencing SkillsProblem-SolvingSelf-Starter AttitudeFlexibility

Tools & Technologies

CRM SystemsExcelPower BIMicrosoft PowerPointMicrosoft Word

Industry Keywords

Motor InsuranceBroker ClientsAccident Management LifecycleRegulatory ComplianceService Level Agreements

About the role

Key responsibilities & impact

Manage and grow key motor insurance and broker client relationships
Ensure exceptional service delivery across departments in alignment with operational and strategic goals
Lead current client engagement, including performance reviews, service innovation and continuous improvement delivery
Identify commercially viable growth opportunities and introduce additional company and group services
Own and manage strategic relationships with multiple stakeholders within current client accounts
Understand clients’ business models, claims processes, cost drivers and strategic priorities, tailoring service offerings accordingly
Lead service and performance reporting reviews and create related presentations and reports
Attend industry events with clients to promote Activate Collision Solutions and strengthen relationships
Represent Activate Collision Solutions in client-facing forums, senior reviews, external events and strategic planning sessions
Act as a senior escalation point for complex client issues and ensure high-quality resolution
Deliver client portfolio retention, profitability and growth against revenue, margin and volume targets
Lead contract renewals, commercial negotiations and tender responses
Monitor market trends, regulatory changes and competitor activity to inform account strategy
Track performance against KPIs and translate analysis into commercial action
Lead regular service reviews and performance reporting to ensure SLAs and client expectations are met or exceeded
Collaborate with internal teams to ensure seamless, high-quality service delivery
Drive continuous improvement in service quality, efficiency and customer outcomes
Support development of bespoke solutions for insurer and broker clients
Anticipate delivery risks, remove barriers and keep progress and clients informed
Lead according to the Activate Group Leadership Competency Framework: Win Together, Strive for Better and Make It Happen

Requirements

What you’ll need

Proven experience in customer account management with motor insurer and broker clients
Strong understanding of motor claims, repair networks, and the accident management lifecycle
Demonstrable track record of retaining and growing major accounts, delivering revenue and margin targets
Proven success in contract renewals and negotiations
Excellent stakeholder management and communication skills, with the ability to influence and build trust at multiple levels
Commercial awareness and analytical ability to turn data into action
Experience presenting to external stakeholders and managing complex, high-value strategic partnerships
Confident leading service reviews and presenting performance reporting, with strong data literacy (e.g. Excel, Power BI, CRM reporting tools)
Proficiency in CRM systems, reporting tools and Microsoft Office packages (PowerPoint, Word etc.)
Awareness of relevant regulatory and compliance requirements within the insurance and claims environment
A self-starter, focused on successfully achieving goals, with a can-do attitude
Flexible to travel to locations across the UK as required

Benefits

Comp & perks

33 days holiday, including bank holidays
Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
Enhanced maternity, paternity, adoption and shared parental pay
Life assurance at three times your basic salary
Free breakfasts and fresh fruit
A birthday surprise for everyone
Genuine development and progression opportunities
Regular feedback and career planning
Team events and company-wide celebrations
Supportive culture and tools to do your best work