Transportation Business Analyst

Active Day

. Serve as Active Day’s primary internal subject matter expert for Route Genie, including system configuration, member and facility data, vehicles, drivers, scheduling, routing, dispatch, driver applications, reporting, and system administration .

Posted 11/8/2026full-timeTrevose • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Route Genie system configuration, data management, and operational support while effectively analyzing transportation metrics and improving routing efficiency. Proficient in training diverse user groups and managing multiple projects within a complex organizational structure.

Highest-signal resume keywords

Route Genie ExpertiseData Analysis and ReportingProject ManagementTransportation Management SystemsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisSystems AnalysisData AccuracyOperational ReportingProblem-SolvingImplementation PlanningData AuditingRoute OptimizationSchedulingDispatch

Soft Skills

Organizational SkillsAttention to DetailTraining AbilityCollaborationAdaptability

Tools & Technologies

Microsoft ExcelPower BISQLAPIsRouting Platforms

Industry Keywords

NEMTHealthcare TransportationParatransitMedicaid TransportationLogistics

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as Active Day’s primary internal subject matter expert for Route Genie, including system configuration, member and facility data, vehicles, drivers, scheduling, routing, dispatch, driver applications, reporting, and system administration
Provide first-line system questions, troubleshooting, configuration support, and operational support
Support the continued enterprise rollout of Route Genie through the end of 2026
Develop implementation plans, readiness assessments, data requirements, testing plans, training schedules, go-live checklists, and post-implementation support
Coordinate with Center Directors, Transportation Coordinators, Dispatchers, Drivers, NEMT Operations, IT, and Transportation leadership
Develop and deliver standardized, role-based Route Genie training
Maintain quick reference guides, SOPs, training manuals, onboarding materials, and recurring retraining
Establish enterprise data standards and monitor driver, vehicle, member, route, trip, and facility data accuracy and completeness
Conduct data audits, correct data quality issues, and define ownership for ongoing data maintenance
Develop operational and management reporting, scorecards, and dashboards using Route Genie data
Analyze on-time performance, trips, route and driver productivity, vehicle utilization, ride time, mileage, overtime, cost, revenue, margin, and system adoption
Translate analytical findings into clear leadership actions
Analyze route design, capacity, mileage, driver and vehicle utilization, member ride time, and operating patterns
Improve inefficient routes, reduce unnecessary mileage and overtime, improve productivity, and support capacity planning while maintaining safety, service quality, and member experience
Monitor Route Genie utilization, conduct system and process audits, and recommend retraining or corrective action
Serve as the primary operational liaison between Active Day and Route Genie
Document defects, enhancement requests, workflow challenges, and business requirements; track issues through resolution
Participate in vendor meetings, upgrades, product demonstrations, and testing
Partner with Transportation, Operations, Finance, IT, Data/Analytics, Safety, Fleet, and Human Resources
Perform other assigned duties and comply with company, safety, privacy, and regulatory standards

Requirements

What you’ll need

HS Diploma required
Bachelor’s degree in Business, Information Systems, Analytics, Supply Chain, Transportation, Operations, or a related field strongly preferred; equivalent relevant experience will also be considered
Minimum 3 years of experience in business analysis, systems analysis, transportation technology, logistics, operations, or a related field strongly preferred
Strong analytical and problem-solving skills with demonstrated ability to learn and become proficient in complex software platforms
Strong Microsoft Excel skills and experience analyzing data, building operational reports, and presenting findings to business leaders
Strong written and verbal communication skills with the ability to train users with varying levels of technical experience
Strong organizational and project-management capabilities; ability to manage multiple implementations and priorities across a geographically dispersed organization
Strong attention to detail, commitment to data accuracy, and ability to translate business and operational needs into system requirements
Experience with transportation management systems, routing, dispatch, scheduling platforms, Route Genie, or multi-site system implementations preferred
Experience in NEMT, Adult Day Services, healthcare transportation, paratransit, Medicaid transportation, Power BI, SQL, APIs, system integrations, or route optimization preferred

Benefits

Comp & perks

Daily Pay Available