EMEA Payroll Coordinator

activpayroll

. Act as the focal point for a varied portfolio of payroll clients .

Posted 9/15/2026full-timeEdinburgh • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payroll management and customer service excellence, with a strong focus on accuracy, attention to detail, and effective communication. Capable of collaborating with diverse teams and managing client relationships to ensure timely and accurate payroll delivery.

Highest-signal resume keywords

Payroll ManagementCustomer Service ExcellenceMicrosoft ExcelAttention to DetailTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingDatabase ManagementPerformance TrackingGovernance ReportingIssue Resolution

Soft Skills

Self-MotivationAuthentic CommunicationTeam PlayerService Delivery Commitment

Industry Keywords

Payroll ClientsCustomer GovernanceService DeliveryAdministration Environment

About the role

Key responsibilities & impact

Act as the focal point for a varied portfolio of payroll clients
Deliver consistently excellent customer service
Work with in-country payroll partners to ensure payrolls are delivered accurately and on time
Host and chair regular customer governance calls
Track progress, review performance and identify improvement opportunities
Prepare monthly governance reports by country
Keep payroll manuals relevant and regularly updated
Prepare payroll calendars and checklists
Ensure checking sheets are completed for every payroll processed
Answer customer, partner and colleague queries
Troubleshoot and resolve issues or escalate complex issues through internal channels
Report to the UK Payroll Team Lead

Requirements

What you’ll need

Experience in a customer service / administration environment
Payroll experience would be advantageous
Self-motivated with a passion for great service delivery
Genuine commitment to delivering the highest standards of customer service
High attention to detail and ability to spot errors and follow them through to resolution
Strong skills with databases, systems and software packages, especially Microsoft Excel
Honest and authentic communication style, including difficult conversations
Ability to be a brilliant team player and support colleagues across the team

Benefits

Comp & perks

Hybrid working in Aberdeen and Edinburgh locations
Payroll training will be provided