Payroll Coordinator

activpayroll

. Act as the focal point for a varied portfolio of payroll clients and deliver consistently high customer service .

Posted 11/4/2026full-timeDubai • United Arab EmiratesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while managing payroll processes and client communications. Proficient in utilizing Microsoft Excel and maintaining accurate payroll documentation and governance.

Highest-signal resume keywords

Customer Service ExperiencePayroll Process ManagementMicrosoft Excel ProficiencyAttention To DetailTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ManagementDatabase ManagementGovernance ReportingProcess ImprovementIssue Resolution

Soft Skills

Self-MotivatedAuthentic CommunicationTeam PlayerProblem-Solving

Industry Keywords

Payroll ClientsService DeliveryPerformance TrackingCustomer QueriesGovernance Calls

About the role

Key responsibilities & impact

Act as the focal point for a varied portfolio of payroll clients and deliver consistently high customer service
Work with in-country payroll partners to ensure customer payrolls are delivered accurately and on time
Host and chair regular governance calls with customers
Track progress, review performance and identify improvement opportunities
Prepare monthly governance reports by country
Keep payroll manuals relevant and updated to reflect current processes
Prepare payroll calendars and checklists
Ensure checking sheets are completed for every payroll processed
Answer customer, partner and colleague queries
Troubleshoot and resolve issues where possible, escalating complex issues through internal channels
Report to the UK Payroll Team Lead

Requirements

What you’ll need

Experience in a customer service / administration environment
Payroll experience advantageous, but training will be provided
Self-motivated with a passion for great service delivery
Genuine commitment to delivering the highest standards of customer service
High attention to detail and ability to spot errors and follow issues through to resolution
Strong skills with databases, systems and software packages, especially Microsoft Excel
Honest and authentic communication style, able to handle positive and difficult conversations
Ability to work as a brilliant team player and support colleagues across the team

Benefits

Comp & perks

Hybrid working in Aberdeen and Edinburgh locations
Training provided for payroll experience gaps