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Payroll Coordinator
activpayroll. Act as the focal point for a varied portfolio of payroll clients, delivering consistently excellent customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on accuracy and attention to detail in payroll processes. Capable of effective communication and collaboration with clients and team members to ensure timely and high-quality service delivery.
Highest-signal resume keywords
Customer Service ExperiencePayroll KnowledgeMicrosoft Excel ProficiencyAttention To DetailTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll ProcessingGovernance ReportingDatabase ManagementProcess ImprovementChecklist Preparation
Soft Skills
Self-MotivationAuthentic CommunicationProblem-SolvingSupportive Team PlayerHigh Standards Commitment
Industry Keywords
Payroll ClientsService DeliveryGovernance CallsPerformance TrackingCustomer Queries
About the role
Key responsibilities & impact- Act as the focal point for a varied portfolio of payroll clients, delivering consistently excellent customer service
- Work closely with in-country payroll partners to ensure customer payrolls are delivered accurately and on time
- Host and chair regular governance calls with customers to track progress, review performance and identify improvement opportunities
- Prepare monthly governance reports by country
- Ensure payroll manuals remain relevant and are regularly updated to reflect current processes
- Prepare payroll calendars and checklists, ensuring checking sheets are completed for every payroll processed
- Answer queries from customers, partners and colleagues
- Troubleshoot and resolve issues where possible, escalating complex issues through internal channels
- Report to the UK Payroll Team Lead
Requirements
What you’ll need- Experience in a customer service / administration environment
- Payroll experience would be advantageous, but training will be provided
- Self-motivated with a passion for great service delivery
- A genuine commitment to delivering the highest standards of customer service
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” and follow these through to resolution
- Really good skills with databases, systems and software packages, especially Microsoft Excel
- An honest and authentic communication style, able to face into both positive and difficult conversations
- A drive to be a brilliant team player, supporting colleagues across the team to ensure customer service delivery is consistent across the department
- Ability to provide help and guidance and ensure no one is left behind
Benefits
Comp & perks- Hybrid working in Aberdeen and Edinburgh locations