Payroll Implementation Coordinator

activpayroll

. Act as the main point of contact for a varied portfolio of new EMEA payroll customers, delivering consistently excellent customer service throughout implementation.

Posted 11/10/2026full-timeUnited KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end payroll processes and EMEA payroll legislation, ensuring accurate implementation and customer satisfaction. Excels in project management, communication, and relationship-building to facilitate smooth onboarding and ongoing service delivery.

Highest-signal resume keywords

End-To-End Payroll ProcessesEMEA Payroll LegislationMicrosoft Excel Advanced SkillsProject ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll Data ValidationPayroll ConfigurationData GatheringTesting Payroll SystemsImplementation Tracking

Soft Skills

Attention To DetailOrganizational SkillsCommunication SkillsProactive Customer ManagementTeam Collaboration

Tools & Technologies

Payroll SystemsDatabasesMicrosoft Excel

Industry Keywords

Payroll ImplementationCustomer ServiceStakeholder ManagementProject MilestonesImplementation Quality

About the role

Key responsibilities & impact

Act as the main point of contact for a varied portfolio of new EMEA payroll customers, delivering consistently excellent customer service throughout implementation.
Coordinate the end-to-end onboarding lifecycle for each customer, from discovery and data gathering through to configuration, testing, parallel runs, go-live and handover into BAU service delivery.
Gather, validate and collate payroll data and documentation from customers, clearly explaining what is required and supporting them to provide accurate, complete information.
Serve as the key link between the customer, internal teams and in-country payroll partners, managing expectations and keeping all stakeholders informed on project progress, risks and next steps.
Track and maintain all project milestones, timelines and deliverables, ensuring that payrolls are implemented on time and that payment submissions are made in line with agreed schedules.
Work closely with in-country payroll partners to ensure new payrolls are configured correctly, tested thoroughly and implemented accurately for each market.
Plan, host and chair regular project calls with customers to review status, resolve issues, capture actions and identify opportunities to improve the implementation experience.
Produce payroll manuals and process documentation to support transition into ongoing service delivery and enable internal teams to deliver a consistent service.
Respond to and resolve queries from customers, partners and colleagues, troubleshooting issues and escalating complex matters through appropriate internal channels.
Monitor implementation quality and customer satisfaction, flagging risks early and contributing ideas to improve implementation processes and tools.

Requirements

What you’ll need

Solid practical experience in payroll (domestic or international), with a good understanding of end-to-end payroll processes and controls.
Comfortable working with EMEA payrolls, legislation and timelines, or motivated to build this knowledge quickly.
Strong numerical skills and a high level of accuracy when working with financial and employee data.
Exceptional attention to detail, with the ability to spot discrepancies or data issues and follow them through to resolution.
Confident using databases, payroll systems and software packages, with advanced skills in Microsoft Excel (e.g. using formulas, lookups and data validation).
Excellent organisational and time-management skills, able to manage multiple implementations, deadlines and stakeholders simultaneously.
Clear, honest and professional communication style, able to explain complex payroll concepts in simple terms and handle both positive and challenging conversations.
Proactive approach to customer management, keeping customers fully updated and ensuring they always understand the status of their implementation.
Strong relationship-building skills, with the ability to collaborate effectively with customers, internal teams and in-country payroll partners.
A team-focused mindset, keen to share knowledge, support colleagues and contribute to a consistent, high-quality service across the department.
Self-motivated, resilient and comfortable working in a fast-paced environment with changing priorities.

Benefits

Comp & perks

Hybrid working from offices in Aberdeen and Edinburgh
Fully remote working anywhere in the UK for the right candidate