Bilingual Test Support Agent – On-Demand Contract Work

Acuity Insights

. Support applicants in real time while they complete Casper tests .

Posted 9/23/2026part-timeRemote • CanadaMid-LevelSenior💰 CA$25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bilingual communication skills in English and French, with the ability to provide real-time support and guidance to applicants during Casper tests. Proficient in troubleshooting technical issues and ensuring compliance with testing rules while maintaining a supportive and reassuring presence.

Highest-signal resume keywords

Bilingual Communication SkillsTechnical TroubleshootingLive Test MonitoringCustomer SupportAvailability for Evening and Weekend Shifts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyProblem-SolvingClear Guidance

Tools & Technologies

Smartphone for Two-Factor AuthenticationReliable ComputerInternet Connection

Industry Keywords

Casper TestsApplicant SupportTest AccessID ReviewExperience Improvements

About the role

Key responsibilities & impact

Support applicants in real time while they complete Casper tests
Answer applicant questions and provide clear guidance in English and French
Troubleshoot common technical issues involving internet connections, browsers, or test access
Reassure confused, anxious, frustrated, or upset applicants and help them get back on track
Monitor live tests to ensure rules are followed
Connect with applicants when issues need to be addressed and flag matters for further review
Answer applicant questions and resolve issues outside scheduled tests
Review applicant ID submissions
Review test recordings when events require closer examination
Share feedback on recurring problems and experience improvements
Complete paid onboarding, online training, and two to three shadowing sessions before independently supporting tests

Requirements

What you’ll need

Live anywhere in Canada
Be legally able to work in Canada
Strong English and French skills, both written and spoken
Reliable computer and internet connection
Smartphone for two-factor authentication
Availability to support the live test schedule, mostly evenings and weekends in Eastern Time, with occasional early-morning sessions
No plans to apply in the near future to a school or program that requires Casper
Thoughtful use of AI in applications; final application must reflect the applicant’s own experiences, ideas, and voice

Benefits

Comp & perks

Flexible, part-time remote work
Minimum of 4 paid hours each week
Paid training and shadowing
Live onboarding session
Online training modules
All required training and shadowing time is paid
Acuity pays twice per month
Flexible work that can fit alongside school, another job, or other commitments