Field Service Analyst

Acumen Technology

. Serve as an onsite technical support resource for assigned Acumen clients .

Posted 10/16/2026full-timeNashville • Tennessee • United StatesMid-LevelSenior💰 $40,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting skills across Windows operating systems and Microsoft 365, providing effective onsite technical support and clear communication with both technical and non-technical users. Capable of maintaining documentation and collaborating with various teams to ensure client satisfaction and operational efficiency.

Highest-signal resume keywords

Windows Operating Systems TroubleshootingMicrosoft 365 FamiliarityIT Help Desk ExperienceTicketing System DocumentationCustomer-Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingWindows 10/11Basic NetworkingPrinter SupportWorkstation SupportPeripheral SupportMicrosoft TechnologiesTechnical ProceduresDocumentationClient-Specific Requirements

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsTime-Management SkillsProfessional Judgment

Tools & Technologies

Microsoft 365Ticketing SystemsIT Service-Management SystemsMicrosoft AzureMicrosoft Entra

Industry Keywords

Technical SupportField SupportMSP ExperienceMulti-Client SupportClient Environment

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Serve as an onsite technical support resource for assigned Acumen clients
Provide direct assistance to end users with workstation, hardware, peripheral, printing, connectivity, Microsoft 365, and other common technology issues
Perform hands-on troubleshooting that cannot be effectively completed remotely
Assist with workstation installations, replacements, moves, equipment setup, and other onsite technology needs
Build familiarity with assigned client environments, users, technology, and operating requirements
Maintain a professional presence while working independently at client locations
Communicate clearly with technical and non-technical users throughout troubleshooting
Accurately document work performed, troubleshooting steps, findings, communications, and resolutions within the ticketing system
Maintain ticket status, classification, and assignment information; record time accurately
Provide timely ticket updates and follow-up communication
Recognize out-of-scope work and coordinate internally before proceeding
Document client-specific processes, technology information, and recurring onsite activities
Create or contribute to knowledge documentation and capture onsite knowledge for Acumen team members
Identify missing or outdated information and communicate documentation needs
Collaborate with Service Desk Analysts, Systems Administrators, Client Strategy, and other Acumen resources
Provide clear technical details when escalating tickets
Identify issues requiring client approval, quotes, projects, or additional technical review
Communicate recurring problems, aging equipment, environmental concerns, and technical risks to the appropriate team

Requirements

What you’ll need

Strong foundational troubleshooting skills across Windows operating systems, workstations, business applications, printers, peripherals, and basic networking
Working familiarity with Microsoft 365 and common end-user Microsoft technologies
Ability to work independently in a client environment while knowing when additional assistance is needed
Excellent written and verbal communication skills
Strong interpersonal and customer-service skills
Ability to communicate technical information clearly to non-technical users
Strong organizational and time-management skills
Ability to follow established technical procedures and client-specific requirements
Professional judgment when determining whether a request falls within the role's technical or contractual scope
Dependability and willingness to take ownership of assigned work through completion or proper escalation
Previous experience providing IT help desk, desktop support, field support, or technical support
Experience providing hands-on support directly to end users
Experience working with Windows 10/11 and Microsoft 365
Experience troubleshooting printers, workstations, peripherals, and basic network connectivity
Experience with ticketing, documentation, or IT service-management systems
MSP or multi-client support experience is preferred
Exposure to Microsoft Azure and Microsoft Entra is beneficial

Benefits

Comp & perks

Hybrid workplace
100% employer paid health insurance (medical and dental)
Mileage and phone reimbursement
Fun working environment and culture
Company Matching 401k