Acumen Technology

Onboarding Specialist

• Own discovery for every new client, including networks, servers, firewalls, line-of-business applications, vendors, licensing, credentials, and backups.
• Produce accurate, structured, and useful documentation for engineers.
• Identify information gaps and prevent future support outages.
• Work independently and drive the discovery process forward.
• Partner with the technical team during tooling deployment and document results.
• Support Professional Services projects involving Microsoft 365, Entra ID, and Azure.
• Support Entra ID migrations and tenant consolidations, Microsoft 365 tenant-to-tenant moves, SharePoint and Teams rollouts, email security, and Exchange Online work.
• Provide excellent customer service and communication as the client-facing representative.
• Visit client locations throughout Middle Tennessee to inspect server rooms and wiring closets and verify information in person.