Service Coordinator

Acumen Technology

. Coordinate service desk resources to maximize efficiency and technician utilization .

Posted 10/15/2026full-timeNashville • Tennessee • United StatesMid-LevelSenior💰 $40,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and multitasking abilities while effectively coordinating service desk resources and managing ticketing systems. Maintains exceptional attention to detail and accuracy in documentation and customer communication.

Highest-signal resume keywords

Service Desk CoordinationTicketing System ManagementCustomer Service MindsetOrganizational SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ticket CreationTicket AssignmentService Request Follow-UpService Metrics MonitoringDocumentation Accuracy

Soft Skills

Excellent Communication SkillsMultitasking AbilitiesProfessionalismSense of UrgencyIndependence

Tools & Technologies

Ticketing SystemsProfessional Services Automation Systems

Industry Keywords

Customer ServiceDispatch CoordinationAdministrative CoordinationIT TerminologyManaged Services

About the role

Key responsibilities & impact

Coordinate service desk resources to maximize efficiency and technician utilization
Answer incoming service calls and dispatch support requests
Monitor incoming requests through email and the ticketing system
Create accurate tickets with correct contact, type, subtype, priority, assigned resource, and other required information
Monitor technician schedules and coordinate ticket assignments
Review open tickets for accurate status, priority, documentation, and notes
Coordinate ticket escalations and reassignments when necessary
Follow up on service requests through resolution
Monitor ticket queues, including Needs Dispatch, Ready to Work, Customer Responded, Final Follow-Up, and stale tickets
Provide timely, professional, and courteous customer communication
Communicate with clients and internal team members regarding service requests
Maintain familiarity with client environments to improve coordination
Maintain accurate service-ticket documentation
Verify completed requests include time entries, resolution information, and relevant notes
Monitor engineer availability and assist with escalation coordination
Monitor service metrics and ticket queues to help maintain service levels
Support scheduling, reporting, daily huddles, and service desk follow-up activities

Requirements

What you’ll need

Excellent written and verbal communication skills
Strong organizational and multitasking abilities
Exceptional attention to detail and accuracy
Ability to prioritize multiple requests in a fast-paced environment
Strong customer-service mindset with a professional and courteous approach
Ability to work independently and follow tasks through to completion
Strong sense of urgency and ownership
Ability to accurately document information and maintain organized records
Comfortable coordinating multiple people, schedules, priorities, and service requests simultaneously
Previous customer service, dispatch, scheduling, administrative coordination, or service desk experience preferred
Experience working in a fast-paced professional services or technology environment preferred
Familiarity with ticketing or professional services automation systems preferred
General understanding of IT terminology and managed services helpful but not required

Benefits

Comp & perks

100% employer paid health insurance (medical and dental)
Mileage and phone reimbursement
Flexible hybrid schedule
Fun working environment and culture with regular activities both for employees and their families
Weekly in-office lunches
Awesome company events
Comprehensive benefits package
Training in the ability to hold conversations using nothing but GIFs