Account Liaison, Guest Services

ACW

. Provide impeccable service to clients, vendors, and employees by professionally managing service requests .

Posted 11/11/2026full-timeTampa • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client relationship building, utilizing Salesforce and Power BI for reporting and data analysis. Proficient in managing service requests and ensuring compliance with regulations while maintaining exceptional communication and organizational skills.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementSalesforce ProficiencyPower BI ReportingCulinary Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM SoftwareData EntryMicrosoft Office SuiteGeneral Computer NavigationReport PreparationClient OnboardingQuality CheckingSOP ReviewMultitaskingProfessional Communication

Soft Skills

Organizational SkillsPrioritization SkillsProblem-SolvingTeam CollaborationCustomer Service

Industry Keywords

Culinary ServicesAviationClient MeetingsService DeliveryRegulatory Compliance

About the role

Key responsibilities & impact

Provide impeccable service to clients, vendors, and employees by professionally managing service requests
Build client loyalty and manage the overall business relationship for select clients
Act as the primary client contact and on-call support, addressing inquiries and resolving issues
Schedule and organize client meetings, calls, and presentations; log activities in Salesforce
Prepare and present reports on account status, client feedback, and project progress
Perform data entry and maintain detailed records of client interactions
Use internal, external, and supplier resources to secure and recover orders
Use Power BI reporting to identify account sales trends and increase market share
Ensure activities comply with regulations and company policies
Collaborate with Operations, Network, IT, Finance, Marketing, and Sales to enhance service delivery
Engage leadership and Sales for shift briefings, process updates, operational challenges, and personnel concerns
Review and close client-facing process events
Quality-check assigned client orders and confirm them with suppliers
Prepare or review shift pass-downs
Handle escalated issues with customers, kitchens, or vendors in conjunction with the Team Manager
Review SOPs and align transactional processes
Participate in new-hire and recurrent training
Manage assigned client accounts and client onboarding with Sales and Finance, including profiles and billing information
Maintain the assigned team watch list
Participate in Network, on-site, customer, and departmental meetings
Support a positive professional work environment
Travel and participate in conferences, conventions, and client meetings as requested

Requirements

What you’ll need

Four year degree preferred
2-5 years of experience in account management, customer service, or a related field
Experience managing client relationships in a business environment
Competence with CRM software and relevant tools, including Salesforce and Microsoft Office Suite
Professional fluency in multiple languages is a plus
Proficient in general computer navigation and terminology
Ability to multitask during regular business
Exceptional organizational and prioritization skills
High proficiency in professional verbal and written communication skills
Prior experience or knowledge of culinary services and/or aviation required
Schedule flexibility, including on-call interactions and evening, weekend, and holiday hours as needed
Must comply with relevant regulations, company policies, and the Air Culinaire Employee Handbook

Benefits

Comp & perks

Company-provided equipment, including cell phone and tablet
Travel and participation in conferences, conventions, and client meetings as requested