Data Analyst

• Create and maintain item, pricing, fee, customer, vendor, delivery, and other master data in D365
• Support ad-hoc reporting requests using SQL and available reporting tools
• Extract, analyze, and validate data from ERP systems for operational and financial reporting
• Ensure data accuracy, completeness, and integrity across system records
• Assist business users with data-related requests and troubleshooting
• Identify opportunities to improve data processes and system efficiency
• Collaborate with Finance, Operations, Sales, and IT teams on system configuration and reporting outputs
• Document ERP data maintenance and reporting procedures
• Support the Business Analysis Manager and team with additional tasks and projects
• Implement accurate and timely D365 data updates
• Complete ad-hoc reporting requests accurately and on time
• Maintain high data quality within ERP systems
• Support business users across Finance and Operations
• Identify and resolve data issues affecting business processes

General

• Perform culinary creation, preparation, expediting, and Garde Manger duties
• Work effectively in a high-paced, ever-changing environment
• Collaborate with the culinary team in a team-oriented setting

Garde Manger

• Manage the Order Management Process while adhering to HACCP, local, and state food safety practices
• Receive orders and disseminate order information
• Communicate required actions for orders
• Create shopping and production sheets
• Communicate directly with customers, the local kitchen team, and Guest Services
• Prioritize orders and ensure quality, completeness, packaging, labeling, and delivery timing
• Handle miscellaneous procurement
• Verify food quality and specifications against kitchen-issued specifications in the software system
• Use Shipday for order logistics, deliveries, delivery photos, and recipient names
• Serve customers by phone, email, and in person as applicable
• Obtain customer feedback and relay feedback and suggestions to the Catering Director or General Manager
• Act as the central kitchen quality and accuracy captain and on-site problem solver
• Resolve customer quality, satisfaction, safety, and cost issues according to company procedures
• Pick up supplies and perform routine vehicle cleaning and maintenance as needed
• Maintain food quality-control and food-safety procedures during delivery
• Dress according to ACW procedures and wear the approved uniform
• Assist with silverware assembly, kitchen stocking, shopping lists, and maintaining the shopping shelf
• Meet weekly with the General Manager to ensure ACW standards and procedures are followed
• Safely operate company vehicles and comply with applicable laws and regulations
• Cross-train to prepare or produce food in the kitchen or drive when needed
• Perform other duties assigned by the General Manager
• Success measured through twice-yearly Annual Performance Reviews and core service goals

Expeditor

Human Resources

• Support tasks and activities across the full employment lifecycle
• Administer job requisitions, job postings, screening, background checks, drug screening, driving record checks, offer letters, and onboarding tasks
• Own Form I-9 requirements, including documentation review and E-Verify
• Intake, review, and process employment status changes
• Generate formal notifications for promotions and job changes
• Respond to employment and wage verification requests
• Support benefits enrollment, Open Enrollment, internal newsletters, wellness initiatives, leave, and accommodation processes
• Prepare training materials, schedule trainings, and track attendance
• Oversee in-office events and employee engagement initiatives
• Own the ACW side of the HRIS, including security, departments, job titles, locations, and password resets
• Maintain employment data, HR files, HRIS records, and HRIS landing page
• Coordinate post-accident drug testing and review driving records
• Monitor minimum wage changes and maintain HRIS information for OSHA reporting
• Assist with audits and insurance renewals
• Ensure labor law posters remain compliant across company locations
• Generate offboarding paperwork and coordinate with IT and payroll
• Provide HR customer service to employees across the company
• Improve HR processes and documentation
• Contribute to annual and special projects, including performance reviews, base pay adjustments, bonus programs, and audits

HR Generalist

Executive

• Manage the culinary program, including product specifications, ingredient quality standards, food and labor cost parameters and controls
• Plan and assign schedules, culinary assignments and productivity measures
• Implement training and development policies and procedures
• Recommend improvements to methods, equipment, operating procedures and working conditions
• Document compliance functions and HACCP performance plans
• Report to the Executive Chef and General Manager
• Oversee compliant and efficient production of all food and kitchen inventory levels
• Maintain Air Culinaire Worldwide standards while managing direct reports
• Verify that specifications, HACCP methods, production methods and required techniques are taught and practiced
• Schedule, organize and verify culinary production and quality methods
• Train, develop, mentor and audit culinary team members, equipment and product fabrication requirements
• Ensure effective employee relations, coach employees, make employment decisions and resolve employee issues
• Act as a local liaison connecting clients, guests and FBOs to develop market share and client retention
• Use Dynamics 365, Coupa, Geotab, ADP scheduling/HR compliance and Delivery App/Order App technologies to manage, record, monitor and measure performance
• Communicate, implement, audit and enforce food, labor, packaging, locker and other culinary-operation cost standards
• Balance quality, productivity, cost, safety and team morale
• Continuously improve methods, processes and training
• Manage departmental performance measures and provide regular progress reports to the Executive Chef and General Manager
• Ensure professional dress and compliance with company uniform standards
• Perform other duties assigned by the Executive Chef and General Manager

Executive Sous Chef

Representative

• Develop and maintain professional relationships with the Cargo sector of business in partnership with facility management
• Provide professional customer interaction and stellar customer service
• Ensure consistent execution of cargo-related responsibilities

Cargo Representative Lead

Guest Services

• Coordinate catering operations for Air Culinaire Worldwide consistently with company policies and procedures
• Provide bespoke guest service while protecting confidential client information
• Contribute to all functions and operations of the Guest Services Team
• Log into assigned phone queues and work assigned emails
• Process assigned orders accurately and timely
• Record pertinent order information and properly e-file and code orders
• Use company software to identify approved preferred suppliers
• Research custom-item pricing using approved websites
• Communicate with the supply chain by phone or email to clarify orders
• Execute quotes and apply approved promotional codes or discounts
• Upsell items based on clients’ requested menus
• Log Process Events according to department policy
• Coordinate across departments to resolve customer concerns from order placement through invoicing
• Apply Process Event solutions using the company credit matrix and management support
• Perform quality control of orders, fees, and potential GPQC issues before submission
• Confirm orders with suppliers and close the order communication loop
• Communicate unresolved issues to management at shift close
• Engage Guest Services, Operations, and senior management as needed
• Participate in cross-training, weekly huddles, department meetings, and meetings with managers, Network, On-Sites, and customers
• Handle escalated issues with customers, kitchens, or vendors in conjunction with the Guest Services Manager
• Perform additional duties assigned by management