Expeditor

ACW

. Manage the Order Management Process while adhering to HACCP, local, and state food safety practices .

Posted 9/29/2026part-timeMiami • Florida • United StatesMid-LevelSenior💰 $17 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the order management process while adhering to HACCP and food safety practices. Proficient in customer service, logistics coordination, and maintaining food quality standards.

Highest-signal resume keywords

Order Management ProcessHACCP ComplianceCustomer Service ExperienceFDA RegulationsFood Quality Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Food Safety PracticesOrder LogisticsBasic Office SoftwareFood HandlingMathematical Calculations

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailProblem SolvingFlexibility

Tools & Technologies

Shipday

Certifications & Qualifications

High School DiplomaBackground CheckMVRDrug TestE-Verify

Industry Keywords

Aviation TerminologyFood ServicesHospitality IndustryCustomer FeedbackQuality Assurance

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Manage the Order Management Process while adhering to HACCP, local, and state food safety practices
Receive orders and disseminate order information
Communicate required actions for orders
Create shopping and production sheets
Communicate directly with customers, the local kitchen team, and Guest Services
Prioritize orders and ensure quality, completeness, packaging, labeling, and delivery timing
Handle miscellaneous procurement
Verify food quality and specifications against kitchen-issued specifications in the software system
Use Shipday for order logistics, deliveries, delivery photos, and recipient names
Serve customers by phone, email, and in person as applicable
Obtain customer feedback and relay feedback and suggestions to the Catering Director or General Manager
Act as the central kitchen quality and accuracy captain and on-site problem solver
Resolve customer quality, satisfaction, safety, and cost issues according to company procedures
Pick up supplies and perform routine vehicle cleaning and maintenance as needed
Maintain food quality-control and food-safety procedures during delivery
Dress according to ACW procedures and wear the approved uniform
Assist with silverware assembly, kitchen stocking, shopping lists, and maintaining the shopping shelf
Meet weekly with the General Manager to ensure ACW standards and procedures are followed
Safely operate company vehicles and comply with applicable laws and regulations
Cross-train to prepare or produce food in the kitchen or drive when needed
Perform other duties assigned by the General Manager
Success measured through twice-yearly Annual Performance Reviews and core service goals

Requirements

What you’ll need

High School diploma is required
Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential
Excellent verbal and written communications skills
Proficient in email, Internet use, and basic office software programs
FDA Regulations and safe food handling required
Ability to work in a fast-paced environment while maintaining attention to details
Must possess a sense of priority at all times
Prior knowledge of aviation terminology preferred
Prior hospitality/food expeditor and delivery experience preferred
Must have a clear driving record
Flexibility required to work weekends and holidays
Must be able to travel in accordance with the current ACW Travel Policy
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to apply good judgment to carry out written, oral, or diagrammed instructions
Ability to sit, talk, listen, stand, walk, use hands, reach, and carry with hands and arms
Ability to lift and/or move up to 40 pounds
New culinary candidates must submit to a background check, MVR, drug test, and E-Verify

Benefits

Comp & perks

Cell phones are made available for all company business related tasks
Company-approved uniform
Promote-from-within opportunities
Top performers can achieve career goals quickly
Reasonable accommodations may be made for individuals with disabilities