Guest Services Agent – Cargo

ACW

. Coordinate catering operations for Air Culinaire Worldwide consistently with company policies and procedures .

Posted 9/17/2026full-timeTampa • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating catering operations and providing exceptional guest service while maintaining confidentiality. Proficient in managing client relationships, processing orders accurately, and executing effective communication across departments.

Highest-signal resume keywords

Catering Operations CoordinationClient Relationship ManagementOrder Processing AccuracyProfessional Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Culinary KnowledgeBasic Computer NavigationMS OutlookMS WordMS ExcelRecord KeepingOrder ManagementQuality ControlPromotional Code ApplicationCustom-Item Pricing Research

Soft Skills

Exceptional Organizational SkillsMultitasking AbilityProblem-Solving SkillsCustomer Service OrientationSchedule Flexibility

Certifications & Qualifications

High School DiplomaBachelor’s Degree in Hospitality or Culinary Field (Preferred)Pre-Employment Background CheckPre-Employment Drug TestMVR (If Applicable)

Industry Keywords

CateringHospitalityAviation ExperienceGuest ServicesProcess Event SolutionsCross-TrainingOffice ProceduresTelephone CommunicationsConfidential Client InformationEscalated Issue Resolution

About the role

Key responsibilities & impact

Coordinate catering operations for Air Culinaire Worldwide consistently with company policies and procedures
Provide bespoke guest service while protecting confidential client information
Contribute to all functions and operations of the Guest Services Team
Log into assigned phone queues and work assigned emails
Process assigned orders accurately and timely
Record pertinent order information and properly e-file and code orders
Use company software to identify approved preferred suppliers
Research custom-item pricing using approved websites
Communicate with the supply chain by phone or email to clarify orders
Execute quotes and apply approved promotional codes or discounts
Upsell items based on clients’ requested menus
Log Process Events according to department policy
Coordinate across departments to resolve customer concerns from order placement through invoicing
Apply Process Event solutions using the company credit matrix and management support
Perform quality control of orders, fees, and potential GPQC issues before submission
Confirm orders with suppliers and close the order communication loop
Communicate unresolved issues to management at shift close
Engage Guest Services, Operations, and senior management as needed
Participate in cross-training, weekly huddles, department meetings, and meetings with managers, Network, On-Sites, and customers
Handle escalated issues with customers, kitchens, or vendors in conjunction with the Guest Services Manager
Perform additional duties assigned by management

Requirements

What you’ll need

High School diploma or equivalent required
Bachelor’s Degree in Hospitality or Culinary Field preferred
Experience handling client relationships in a business environment
Prior experience with catering/culinary operations or hospitality required
Basic knowledge of culinary terms and practices
Prior aviation experience is a plus
Exceptional organizational skills and ability to multitask
Professional verbal and written communication skills
Proficiency in basic computer navigation, MS Outlook, MS Word, and MS Excel
Knowledge of modern office procedures and methods, including telephone communications, office systems, record keeping, and correspondence formatting/etiquette
Ability to establish daily priorities, work independently, proceed with objectives, and resolve issues
Schedule flexibility, including evening, weekend, or holiday hours as necessary
Pre-employment background check required
Pre-employment drug test required
MVR if applicable to the position
E-Verify

Benefits

Comp & perks

Healthcare and supplemental benefits eligibility beginning the first day of the month following 30 days of employment
401(k) Retirement Plan with a discretionary 100% employer match of the first 6% of participant contributions
Three medical plans with employer contribution
Dental insurance
Vision insurance
Company-paid basic life insurance, with optional additional voluntary term life insurance
Company-paid short-term and long-term disability insurance
Supplemental benefits including critical illness, accident, hospital indemnity, and pet insurance
Health Savings Account and Flexible Spending Account available for eligible plans
Generous vacation program for full-time employees
Employee Assistance Program (EAP)