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Principal – Account Operations
Ad Hoc LLC. Own the full lifecycle of account operations, from staffing readiness and personnel onboarding through offboarding, contract transitions, and organic growth support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full lifecycle of account operations, including staffing readiness, onboarding, and contract transitions, while ensuring compliance with federal contracting standards. Proven ability to drive operational efficiency and build cross-functional relationships to support account growth and health.
Highest-signal resume keywords
Federal Contract Staffing ManagementOperational Efficiency ImprovementCross-Functional Relationship BuildingPersonnel Security ProcessesPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Staffing ReadinessContract TransitionsLabor Category MappingPersonnel Readiness ReportingBackground InvestigationsGovernment System AccessContract ModificationsOperational Metrics AnalysisPerformance Evidence OrganizationFinancial Reporting
Soft Skills
Organizational SkillsTime-Management SkillsLeadership SkillsCommunication SkillsInterpersonal Skills
Tools & Technologies
E-QIPDISS/JVSNBISCPARS
Certifications & Qualifications
PMP Certification
Industry Keywords
Federal ContractingGovernment ContractingISO StandardsCMMI StandardsProposal Development
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Own the full lifecycle of account operations, from staffing readiness and personnel onboarding through offboarding, contract transitions, and organic growth support
- Maintain authoritative staffing and operational data and monitor contract and personnel readiness
- Coordinate cross-functional activities across Delivery, Growth, Contracts, and People Operations
- Drive efficiency, improve best practices, and support the health and expansion of assigned accounts
- Guide and support operations staff and program leadership
- Lead individual and team meetings and communicate account and company updates
- Prepare and present recurring reporting on account operations, staffing, risks, and account health
- Serve as the account-level subject matter expert and escalation point for staffing, onboarding, offboarding, and personnel transitions
- Lead contract onboarding and mobilization for employees and subcontractor personnel, including badging and PIV sponsorship, background investigations, government system access, contract-specific training, and start-date readiness
- Manage offboarding, role changes, and contract transitions, including access revocation, GFE return, records documentation, and backfill planning
- Maintain the account-wide staffing roster and labor category mapping
- Translate staffing data into capacity, bench strength, hiring needs, and anticipated lead-time insights
- Partner with program leadership and customers to identify unmet needs, scope expansion, and adjacent work within existing contracts
- Manage recurring account operational cadence, including status and staffing reports, deliverable tracking, subcontractor compliance, and modification support
- Identify and organize performance evidence, operational metrics, and past-performance information for recompetes and new business pursuits
- Support account management and senior leadership
- Monitor account information and workflows and ensure appropriate leadership involvement
- Lead or support change management activities
- Support account budgets, forecasts, and financial reporting
- Review account progress, aggregate operational reporting, identify emerging risks, and brief leadership
- Represent assigned accounts in corporate working groups and cross-functional initiatives
- Build cross-departmental relationships and promote an inclusive work environment
- Ensure operational systems and processes function effectively and support applicable ISO and CMMI quality standards
Requirements
What you’ll need- Bachelor's degree and 8+ years of relevant experience
- Relevant years of experience may be substituted for education
- Excellent organizational and time-management skills
- Advanced leadership and influencing skills
- Excellent written and verbal communication and interpersonal skills
- Advanced experience developing and implementing strategies that improve operational efficiency at the account or portfolio level
- Advanced experience building and maintaining cross-functional relationships
- Advanced experience negotiating, influencing, and navigating complex business and operational scenarios
- Demonstrated discretion and independent judgment on matters of significance
- Direct experience managing or supporting federal contract staffing plans, labor category mapping, and personnel readiness reporting
- Direct experience with federal contractor onboarding and offboarding processes, including personnel security, badging/PIV sponsorship, background investigations, and government system access
- Experience supporting contract modifications, option exercises, ceiling increases, or similar contract actions within a federal contracting environment
- Prior government or government contracting experience required
- Experience with federal personnel security systems such as e-QIP, DISS/JVS, or NBIS
- Familiarity with CPARS and federal past-performance documentation practices
- PMP or similar program/project management certification
- Experience contributing to capture, proposal, recompete, or organic growth efforts
- Experience supporting multiple federal contracts, task orders, or complex contract portfolios
- Experience working across prime contractor and subcontractor relationships
Benefits
Comp & perks- Company-subsidized health, dental, and vision insurance
- Flexible PTO
- 401K with employer match
- Paid parental leave after one year of service
- Employee Assistance Program
- Remote work arrangement
- In-person team events, customer meetings, and/or partner meetings as required by business needs