Advanced Care Specialist

AdaptHealth

. Guide patients through AdaptHealth using a patient-centered approach and effective communication .

Posted 11/10/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills to effectively guide patients through healthcare processes while ensuring exceptional customer experiences. Proficient in problem-solving and decision-making to enhance operational efficiency and patient outcomes.

Highest-signal resume keywords

Patient-Centered ApproachHealthcare Administrative ExperienceStrong Verbal And Written CommunicationAnalytical And Problem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare Customer ServiceOrder ProcessingDocumentation ReviewTroubleshooting Equipment ProblemsData Flow Understanding

Soft Skills

Attention To DetailOrganizational SkillsAbility To Work IndependentlyCreative Problem-SolvingTeam Collaboration

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Health CareClaimsBillingCall CenterCustomer Experience

About the role

Key responsibilities & impact

Guide patients through AdaptHealth using a patient-centered approach and effective communication
Respond to patient needs to provide an exceptional customer or patient experience
Collaboratively work with patients to positively affect health outcomes by providing the right products and services at the right time
Send letters to patients when contact cannot be made
Answer patient-related emails in a timely manner
Follow through on emails and phone calls until patients are taken care of
Communicate professionally with internal and external customers
Recommend equipment that can improve quality of care
Troubleshoot concentrator and other equipment problems over the phone
Verify or obtain alternate contact information
Verify delivery addresses, instructions, and telephone numbers
Review documentation for validity before processing orders
Use cost-effective delivery methods for ordered items
Document delivery expectations, requests, and patient or family contacts
Choose appropriate order-routing locations and route non-care-team orders to the appropriate department or branch
Complete orders received via CMB, email, fax, or phone in a timely manner
Identify system or process trends and recommend changes to improve efficiency and create cost savings
Support departmental and organizational goals by assisting coworkers with call schedules and assigned tasks
Participate in team activities, mentoring, and training
Develop and maintain staff reference materials and facilitate information sharing
Escalate patient concerns to a supervisor

Requirements

What you’ll need

High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
Decision making, analytical and problem-solving skills with attention to detail
Strong verbal and written communication
Strong organizational skills with ability to follow through
Ability to work independently as well as follow detailed directives
Ability to recognize weaknesses in existing systems and processes, track results, and offer creative solutions
Ability to prioritize and manage multiple tasks
Solid ability to learn new technologies and technical aptitude to understand data flow through systems and system interaction
Computer skills including knowledge of Microsoft Office applications