AdaptHealth

Intake Specialist

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Accurately enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours in accordance with company policy
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned

Analyst

• Assist in maintaining salary ranges, job evaluation data, and incentive plan documentation
• Help gather and organize data for market pricing studies and compensation surveys
• Assist with survey submissions and basic benchmarking
• Support job description reviews and maintain records for job leveling and classifications
• Assist with administrative tasks during annual merit and bonus cycles, including data entry, quality checks, and report preparation
• Respond to routine compensation questions from HR and business partners, escalating complex issues to senior team members
• Prepare basic reports and summaries
• Help ensure compensation data and processes align with company policy
• Flag potential compliance concerns to senior staff
• Maintain accurate and reliable compensation data and support day-to-day compensation activities

Compensation Analyst

Procurement

• Develop and implement category-specific sourcing strategies aligned with business objectives and market conditions
• Conduct spend analysis to identify savings opportunities and consolidation potential
• Lead competitive bidding processes, including RFP/RFQ development, supplier evaluation, and contract negotiations
• Establish and maintain category roadmaps with timelines, milestones, and success metrics
• Monitor market trends, supplier capabilities, and emerging technologies
• Build and maintain strategic supplier relationships
• Conduct supplier performance reviews and implement improvement plans
• Identify and develop new supplier partnerships
• Manage supplier risk assessment and mitigation strategies
• Facilitate supplier innovation sessions and collaborative improvement initiatives
• Partner with internal stakeholders across logistics, marketing, professional services, facilities, and HR
• Translate business requirements into procurement specifications and sourcing strategies
• Provide procurement expertise and guidance for business decisions
• Communicate category performance, market insights, and recommendations to senior leadership
• Negotiate terms and conditions to optimize total cost of ownership and mitigate risk
• Develop and manage category budgets and track actual versus planned spend
• Implement cost management initiatives and track savings
• Ensure contract compliance and manage renewals and amendments
• Support accounts payable resolution and supplier payment processes
• Drive continuous improvement in procurement processes, tools, and methodologies
• Ensure compliance with internal policies and external regulatory requirements
• Implement procurement best practices and support procurement systems and technology enhancements
• Contribute to procurement policy development and standardization
• Complete compliance training and other assigned educational programs
• Perform other related duties as assigned
• May select and hire analysts, provide onboarding and training, communicate expectations, monitor performance, coach employees, and establish goals and objectives for direct reports

Manager, Indirect Procurement Category

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements and provide updates and alternative options
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply expert knowledge of payer requirements to ensure compliant service delivery
• Maintain accurate and timely patient information and communications in electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to select and schedule appropriate inventory and services
• Collaborate with sales, insurance verification, and internal support teams
• Navigate multiple EMR and online systems to obtain and manage documentation
• Select appropriate shipping and delivery methods according to company procedures
• Answer incoming calls promptly and assist patients and referral sources professionally
• Participate in an on-call rotation during non-business hours
• Follow company policies and procedures and perform other related duties as assigned

General

• Coordinate patient appointments for DME, PAP, and oxygen equipment deliveries
• Manage new equipment appointments and multi-visit installations for complex medical devices
• Arrange maintenance visits, equipment exchanges, compliance checks, and equipment pickups
• Prioritize emergency and urgent requests, including oxygen deliveries, CPAP failures, and equipment replacements
• Coordinate after-hours and weekend service delivery when required
• Contact patients to confirm appointments, provide delivery windows, and communicate schedule changes or delays
• Manage patient scheduling inquiries and provide customer service
• Collaborate with physicians’ offices, home health agencies, and hospital discharge planners
• Handle cancellations, rescheduling, and scheduling conflicts while optimizing appointment slots
• Maintain scheduling records, patient information, appointment outcomes, and delivery instructions
• Generate daily, weekly, and monthly scheduling reports and performance metrics
• Use scheduling software, route optimization tools, and patient management systems
• Support quality assurance initiatives and maintain operational and patient-care compliance
• Maintain patient confidentiality and comply with HIPAA and AdaptHealth’s Compliance Program
• Complete assigned compliance training and other education programs
• Lead specialist responsibilities include serving as a subject matter expert, conducting new-hire training, and mentoring team members
• Perform other related duties as assigned

Scheduling Specialist

Director

• Lead and advance strategic partnerships with Managed Care Organizations, post-acute providers, and health systems
• Develop new business and revenue through clinical integration and market expansion
• Negotiate alternative payment mechanisms, risk-sharing, and other reimbursement tactics
• Guide cross-functional business team members across Operations, Sales, Billing, and Finance
• Ensure timely and accurate contract setup and ongoing maintenance with payors, facilities, subcontractors, and other legal entities
• Lead and assist with RFPs
• Resolve complex issues with minimal management oversight
• Serve as subject matter expert on contract and reimbursement issues affecting the home medical equipment and healthcare industries
• Manage a client portfolio to identify and deliver business opportunities and projects
• Collaborate with Audit and Compliance to maintain good standing with entities, regulations, and patients
• Evaluate and oversee TPA integration options
• Maintain knowledge of the company’s HME products and services
• Protect patient confidentiality and operate within HIPAA guidelines
• Complete compliance training and required educational programs
• Hire, onboard, train, coach, counsel, and evaluate staff
• Establish department goals and objectives aligned with organizational strategy
• Achieve organizational performance and retention goals

Director, Managed Care – Great Lakes Region

Insurance

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply knowledge of payer requirements to ensure compliant service delivery
• Maintain accurate, timely documentation using electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Collaborate with sales, insurance verification, and internal support teams
• Navigate multiple EMR and online systems to obtain and manage documentation
• Select appropriate shipping and delivery methods according to company procedures
• Answer incoming calls and assist patients and referral sources
• Participate in on-call rotation during non-business hours
• Follow company policies and procedures and perform other related duties as assigned

Intake Specialist – Insurance Verification

Documentation Specialist

• Review, analyze, and validate clinical documentation to ensure payer compliance and billing readiness
• Collect and manage patient eligibility documents, including prescriptions, CMNs/LMNs, clinical notes, labs, and prior authorizations
• Resolve pending revenue by reconciling documentation with outstanding charges
• Request and track prior authorizations, including coordination with state Medicaid programs
• Identify documentation trends or recurring issues and proactively escalate and educate internal teams and provider offices
• Ensure compliance with Medicare, Medicaid, HIPAA, and private insurance regulations
• Generate and manage electronic documentation requests to physicians and insurance companies
• Communicate with physician offices and payers to obtain missing or incomplete documentation
• Collaborate with AdaptHealth sales, support, and customer service teams to support timely billing
• Maintain and update physician databases to ensure accurate communication and document delivery
• Serve as backup support for customer service inquiries as needed
• Meet productivity, quality, and attendance standards while contributing to a team-focused, continuous improvement culture
• Perform all other duties as assigned

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Collaborate with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected according to company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours according to company policy
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned

Intake Specialist – Scheduling

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance before service delivery
• Communicate with patients about financial responsibility, collect payments when applicable, and accurately document interactions
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply expert knowledge of payer requirements to ensure compliant service delivery
• Maintain accurate and timely patient information and communication records in electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Collaborate with sales, insurance verification, and internal support teams throughout the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected according to company procedures
• Answer incoming calls promptly and assist patients and referral sources professionally
• Participate in an on-call rotation during non-business hours according to company policy
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Apply payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Collaborate with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Select appropriate shipping and delivery methods according to company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours according to company policy
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Ensure services are provided appropriately and in compliance with payer requirements
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Accurately enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours in accordance with company policy
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance
• Maintain accurate, timely documentation of patient information and communications using electronic systems
• Accurately enter referrals within established timeframes while meeting productivity and quality standards
• Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
• Work closely with sales, insurance verification, and internal support teams to facilitate the referral and intake process
• Navigate multiple EMR and online systems to obtain and manage documentation
• Ensure appropriate shipping and delivery methods are selected in accordance with company procedures
• Answer incoming calls promptly and provide professional assistance to patients and referral sources
• Participate in on-call rotation during non-business hours
• Support team operations and quality standards by following company policies and procedures
• Perform other related duties as assigned