Advanced Care Specialist

AdaptHealth

. Guide patients through AdaptHealth using a patient-centered approach and effective communication .

Posted 10/27/2026full-timeRemote • United StatesJunior💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively guiding patients through healthcare processes. Proficient in problem-solving and decision-making within a healthcare administrative environment, ensuring quality patient experiences and operational efficiency.

Highest-signal resume keywords

Healthcare Administrative ExperienceCustomer Service SkillsProblem-Solving SkillsCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient-Centered ApproachOrder ProcessingDocumentation ReviewEquipment TroubleshootingData Flow Understanding

Soft Skills

Attention to DetailAbility to Work IndependentlyCreative SolutionsFollow-ThroughTeam Collaboration

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Health CareMedicare CertifiedHome Medical SuppliesInsurance BillingClaims Management

About the role

Key responsibilities & impact

Guide patients through AdaptHealth using a patient-centered approach and effective communication
Respond to patient needs and provide an exceptional customer or patient experience
Work collaboratively with patients to positively affect health outcomes and provide appropriate products and services
Send letters to patients when contact cannot be made
Answer patient-related emails in a timely manner and follow through on emails and phone calls
Communicate professionally with internal and external customers
Recommend equipment to improve quality of care when appropriate
Troubleshoot concentrator and other equipment problems over the phone
Verify or obtain alternate contact information
Verify delivery address, delivery instructions, and telephone number for orders
Review documentation for validity before processing orders
Use cost-effective delivery methods and document delivery expectations and patient/family contacts
Route orders to appropriate locations, departments, or regional branches
Complete orders received via CMB, email, fax, or phone
Identify system or process trends and propose efficiency and cost-saving improvements
Support departmental and organizational goals by assisting coworkers with call schedules and assigned tasks
Participate in team activities, mentoring, and training
Develop and maintain reference materials and facilitate information sharing
Escalate patient concerns to the supervisor

Requirements

What you’ll need

High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
Exact job experience considered in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance
Decision making, analytical and problem-solving skills with attention to detail
Strong verbal and written communication
Strong organizational skills with ability to follow through
Ability to work independently and follow detailed directives
Ability to recognize weaknesses in existing systems and processes, track results, and offer creative solutions
Ability to prioritize and manage multiple tasks
Ability to learn new technologies and understand data flow and system interaction
Computer skills including Microsoft Office applications