Advanced Care Specialist

AdaptHealth

. Guide patients through AdaptHealth using a patient-centered approach and effective communication .

Posted 10/27/2026full-timeRemote • United StatesJunior💰 $16 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while providing exceptional patient-centered service in a healthcare environment. Proficient in managing orders, troubleshooting equipment issues, and improving operational efficiency.

Highest-signal resume keywords

Healthcare Administrative ExperienceCustomer Service SkillsProblem-Solving SkillsMicrosoft Office ProficiencyMedicare Certified HME Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingDocumentation ReviewEquipment TroubleshootingData Flow UnderstandingClaims Management

Soft Skills

Strong Verbal CommunicationAttention to DetailOrganizational SkillsIndependent Work AbilityCreative Solution Offering

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient-Centered ApproachHome Medical SuppliesInsurance BillingCall Center ExperienceDiabetic Equipment

About the role

Key responsibilities & impact

Guide patients through AdaptHealth using a patient-centered approach and effective communication
Provide an exceptional customer or patient experience at each interaction
Send letters to patients when contact cannot be made
Answer patient-related emails in a timely manner and follow through on emails and phone calls
Recommend equipment that can improve quality of care when appropriate
Troubleshoot concentrator and other equipment problems over the phone
Verify or obtain alternate contact information
Verify delivery addresses, delivery instructions, and telephone numbers for all orders
Review documentation for validity before processing orders
Use the most cost-effective delivery method for ordered items
Document delivery expectations, requests, and patient or family contacts
Route orders to appropriate locations, departments, or regional branches
Complete orders received via CMB, email, fax, or phone in a timely manner
Identify system or process trends and recommend changes to improve efficiency and create cost savings
Support departmental and organizational goals by assisting co-workers with call schedules and assigned tasks
Participate in team activities, mentoring, and training
Develop and maintain staff reference materials and facilitate information sharing
Escalate patient concerns to a supervisor

Requirements

What you’ll need

High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
Exact job experience in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance
Decision making, analytical and problem-solving skills with attention to detail
Strong verbal and written communication
Strong organizational skills with ability to follow through
Ability to work independently as well as follow detailed directives
Ability to recognize weaknesses in existing systems and processes, track results, and offer creative solutions
Ability to prioritize and manage multiple tasks
Ability to learn new technologies and technical aptitude to understand data flow and system interaction
Computer skills including knowledge of Microsoft Office applications