Advanced Care Specialist

AdaptHealth

. Guide patients through AdaptHealth using a patient-centered approach and effective communication .

Posted 10/23/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively guiding patients through healthcare processes. Possesses technical aptitude for understanding data flow and system interactions in a healthcare environment.

Highest-signal resume keywords

Patient-Centered ApproachHealthcare Administrative ExperienceStrong Verbal And Written CommunicationProblem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare AdministrationClaims ProcessingBillingOrder ManagementData Flow UnderstandingDocumentation ReviewEquipment TroubleshootingCost-Effective Delivery MethodsPatient Experience ImprovementSystem Trend Identification

Soft Skills

Attention To DetailOrganizational SkillsIndependent WorkCreative SolutionsFollow-Through

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Medicare Certified HMEHome Medical SuppliesDiabetic SuppliesPharmacyCustomer Service

About the role

Key responsibilities & impact

Guide patients through AdaptHealth using a patient-centered approach and effective communication
Respond to patient needs and provide an exceptional customer or patient experience
Collaboratively work with patients to positively affect health outcomes
Send letters to patients when contact cannot be made
Answer patient-related emails in a timely manner
Follow through on emails and phone calls until patients are taken care of
Communicate professionally with internal and external customers
Recommend equipment to improve quality of care when appropriate
Troubleshoot concentrator and other equipment problems over the phone
Verify or obtain alternate contact information
Verify delivery addresses, delivery instructions, and telephone numbers for orders
Review documentation for validity before processing orders
Use cost-effective delivery methods for ordered items
Document delivery expectations, requests, and patient or family contacts
Choose appropriate order-routing locations
Route non-care-team orders to the appropriate department or regional branch
Complete orders received via CMB, email, fax, or phone in a timely manner
Identify system or process trends and recommend changes to improve efficiency and create cost savings
Support departmental and organizational goals by assisting co-workers with call schedules and assigned tasks
Participate in team activities, mentoring, and training
Assist with developing and maintaining staff reference materials and sharing information
Escalate patient concerns to a supervisor

Requirements

What you’ll need

High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
Exact job experience includes tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance
Decision making, analytical and problem-solving skills with attention to detail
Strong verbal and written communication
Strong organizational skills with ability to follow through
Ability to work independently and follow detailed directives
Ability to recognize weaknesses in existing systems and processes, track results, and offer creative solutions
Ability to prioritize and manage multiple tasks
Technical aptitude to understand data flow through systems and system interaction
Computer skills including knowledge of Microsoft Office applications