Dispatcher

AdaptHealth

. Route all delivery, pick-up, and service orders for regional branch deliveries .

Posted 10/27/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating delivery schedules, optimizing routing for medical equipment, and ensuring compliance with patient care documentation. Proficient in problem-solving, communication, and managing multiple tasks in a healthcare environment.

Highest-signal resume keywords

Routing And SchedulingCustomer Service SkillsAnalytical And Problem-Solving SkillsMicrosoft Office ProficiencyHealthcare Administrative Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RoutingSchedulingOrder ManagementData Flow UnderstandingDocumentation ComplianceCost TrackingDelivery VerificationProcess DevelopmentPatient CommunicationInfection Control Practices

Soft Skills

Decision MakingAttention To DetailAdaptabilityVerbal CommunicationWritten Communication

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

HealthcareMedical EquipmentHome Medical SuppliesInsurance BillingCustomer ServiceClaims ManagementCall Center ExperienceHMEDiabetic SuppliesPharmacy

About the role

Key responsibilities & impact

Route all delivery, pick-up, and service orders for regional branch deliveries
Coordinate delivery schedules with regional operations staff
Create sensible routes for each Medical Equipment Technician and ensure all stops are completed
Clear routes daily with delivery technicians
Address non-printed orders and determine order status
Screen tickets for errors and resolve issues with management or order creators
Build routes that meet customer and referral-source delivery windows while operating within budget
Develop processes for incomplete orders and communicate them to applicable parties
Make outbound scheduling and routing calls to customers and patient service technicians
Partner with ticket-entry teams to verify delivery details, communicate issues, and create solutions
Verify delivery and pick-up details and communicate them to technicians and couriers
Track productivity, cost per delivery, and mileage per route
Track and confirm daily deliveries, follow up on outstanding orders, and check log lines
Ensure confidentiality of patient care information and documentation
Document patient communication regarding deliveries, achieving 98% compliance or progressing toward it
Follow personal safety and infection control practices
Develop best-practice processes for zoning, routing/re-routing, dispatching, staging, loading/unloading, emergencies, same/day orders, and delivery modes

Requirements

What you’ll need

High School Diploma or equivalent
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience
Exact job experience may be in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance
Valid and unrestricted driver’s license in state of residence
Decision making
Analytical and problem-solving skills with attention to detail
Ability to adapt and be flexible in a rapidly changing work environment
Strong verbal and written communication
Excellent customer service skills
Proficient computer skills and knowledge of Microsoft Office
Ability to prioritize and manage multiple tasks
Ability to learn new technologies and understand data flow through systems and system interaction
Company-conducted background check required for all roles
Company-conducted Motor Vehicle Record Check required for driving roles

Benefits

Comp & perks

Competitive Compensation and Incentives
Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan