Intake Specialist – Insurance Verification

AdaptHealth

. Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance .

Posted 9/18/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in reviewing medical records and clinical documentation to ensure patient eligibility and compliance, while effectively communicating with patients and collaborating with healthcare teams. Proficient in navigating electronic medical records and maintaining accurate documentation in a fast-paced environment.

Highest-signal resume keywords

Medical Record ReviewPatient Eligibility DeterminationElectronic Medical Record NavigationVerbal And Written CommunicationAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Documentation ReviewPayer Guidelines KnowledgePayment CollectionReferral CoordinationDocumentation AccuracyInsurance VerificationBilling And Claims ProcessingMulti-TaskingProblem-SolvingDecision-Making

Soft Skills

Excellent Communication SkillsAnalytical SkillsAbility To Work IndependentlyAttention To DetailCustomer Service Orientation

Tools & Technologies

Microsoft OfficeHealthcare SystemsElectronic Documentation SystemsEMR Systems

Industry Keywords

Healthcare AdministrationMedical SupplyHMEMedicare-Certified EnvironmentCall Center Experience

About the role

Key responsibilities & impact

Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance
Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately
Contact patients when documentation does not meet payer requirements, providing updates and alternative options
Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation
Apply knowledge of payer requirements to ensure compliant service delivery
Maintain accurate, timely documentation using electronic systems
Enter referrals within established timeframes while meeting productivity and quality standards
Coordinate with leadership to ensure appropriate inventory and services are selected and scheduled
Collaborate with sales, insurance verification, and internal support teams
Navigate multiple EMR and online systems to obtain and manage documentation
Select appropriate shipping and delivery methods according to company procedures
Answer incoming calls and assist patients and referral sources
Participate in on-call rotation during non-business hours
Follow company policies and procedures and perform other related duties as assigned

Requirements

What you’ll need

One (1) year of relatable work experience required
High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
Ability to multi-task in a fast paced environment
Proficient computer skills; Microsoft Office and healthcare systems are a plus
Comfort learning new technologies and navigating multiple systems
Ability to work independently while following established procedures and directives
Company conducted Background Check is required for all roles

Benefits

Comp & perks

Support, Development, and Advancement Opportunities
Competitive Compensation and Incentives
Comprehensive Total Rewards & Benefits
Industry-Leading Care & Innovation
Comprehensive medical, dental and vision coverage
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan