Intake Supervisor

AdaptHealth

. Monitor and measure a team of representatives responsible for accurate and timely data entry, inventory and service selection in key databases, referral-source communication, and patient-information notation .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in a healthcare administrative environment, focusing on team performance, compliance with HIPAA guidelines, and effective communication with patients and referral sources. Proficient in data management, process improvement, and achieving quality audit goals.

Highest-signal resume keywords

Healthcare Administrative ExperienceTeam Leadership SkillsCustomer Service SkillsMicrosoft Office ProficiencyHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInventory ManagementPerformance EvaluationProcess ImprovementBudget ManagementReport PreparationClaims ManagementAnalytical SkillsProblem-Solving SkillsTechnical Aptitude

Soft Skills

Verbal CommunicationWritten CommunicationConflict ResolutionRelationship DevelopmentDecision Making

Certifications & Qualifications

High School DiplomaAssociate Degree (Preferred)

Industry Keywords

HMEIVHHMedicarePatient ExperienceInsurance BillingCall Center ManagementHealthcare ComplianceCustomer ServiceStaff Training

About the role

Key responsibilities & impact

Monitor and measure a team of representatives responsible for accurate and timely data entry, inventory and service selection in key databases, referral-source communication, and patient-information notation
Ensure staff are appropriately trained and accountable for standards and goals
Resolve questions generated from phone calls
Identify root causes and improve processes
Maintain working knowledge of current HME products and services
Assist in setting and maintaining department standards
Conduct one-on-one and general staff meetings
Assist with training and remediation
Evaluate performance using key metrics
Ensure compliance with company and departmental procedures
Achieve quality audit goals through monitoring, coaching, and continuous feedback
Develop employee and team goals aligned with organizational goals
Manage department budget and expenses
Prepare reports for departments and leadership
Support achievement of Patient Experience scores
Select and hire qualified staff, oversee onboarding, and provide training and feedback
Communicate expectations; plan, monitor, and appraise results; coach, counsel, and discipline employees; develop and enforce systems, policies, procedures, and productivity standards
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Associate degree from an accredited college preferred
Two (2) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required
Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance
Ability to appropriately interact with patients, referral sources and staff
Decision making, analytical and problem-solving skills with attention to detail
Strong verbal and written communication
Excellent customer service and telephone service skills
Proficient computer skills and knowledge of Microsoft Office
Ability to prioritize and manage multiple tasks
Ability to learn new technologies and technical aptitude to understand data flow through systems and system interaction
Effective relationship development skills
Conflict resolution skills
Team leadership skills
Ability to maintain patient confidentiality and function within HIPAA guidelines
Company-conducted background check required for all roles
Motor Vehicle Record Check required for driving roles
Clinical roles require valid licensure/certification where applicable

Benefits

Comp & perks

Competitive Compensation and Incentives
Comprehensive Total Rewards & Benefits
Support, Development, and Advancement Opportunities
Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan