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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in a healthcare administrative environment, focusing on team performance, compliance with standards, and effective communication. Proficient in data management, process improvement, and customer service excellence.
Highest-signal resume keywords
Team Leadership SkillsHealthcare Administrative ExperienceData Entry AccuracyCustomer Service SkillsCompliance with HIPAA
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPerformance EvaluationProcess ImprovementBudget ManagementMicrosoft Office ProficiencyTechnical AptitudePatient Information DocumentationQuality Audit Goals AchievementStaff TrainingInventory Selection
Soft Skills
Verbal CommunicationWritten CommunicationConflict ResolutionAnalytical SkillsDecision Making
Certifications & Qualifications
High School DiplomaAssociate Degree Preferred
Industry Keywords
HealthcareHMEIVHHMedicare CertifiedInsurance BillingCustomer ServiceCall Center ManagementPatient ExperienceCompliance Standards
About the role
Key responsibilities & impact- Monitor and measure a team of intake representatives
- Ensure accurate and timely data entry and appropriate selection of inventory and services in key databases
- Communicate with referral sources and appropriately use technology to document patient information and communication
- Train staff and hold them accountable for standards and goals
- Resolve questions generated from phone calls
- Identify root causes and improve processes
- Maintain working knowledge of current HME products and services
- Help set and maintain department standards
- Conduct one-on-one and general staff meetings
- Assist with training and remediation
- Evaluate performance using key metrics
- Ensure compliance with company and departmental procedures
- Achieve quality audit goals through monitoring, coaching and feedback
- Develop employee and team goals aligned with organizational goals
- Manage department budget and expenses
- Prepare reports for departments and leadership
- Support Patient Experience score achievement
- Maintain patient confidentiality and comply with HIPAA
- Select and hire qualified staff, onboard employees, provide training and feedback
- Communicate expectations, plan and monitor results, coach, counsel and discipline employees
- Develop, coordinate and enforce systems, policies, procedures and productivity standards
- Perform other related duties as assigned
Requirements
What you’ll need- High school diploma or equivalent
- Associate degree from an accredited college preferred
- Two (2) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry is required
- Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance
- Ability to appropriately interact with patients, referral sources and staff
- Decision making, analytical and problem-solving skills with attention to detail
- Strong verbal and written communication
- Excellent customer service and telephone service skills
- Proficient computer skills and knowledge of Microsoft Office
- Ability to prioritize and manage multiple tasks
- Ability to learn new technologies and technical aptitude to understand data flow through systems and system interaction
- Effective relationship development
- Conflict resolution skills
- Team leadership skills
- Company-conducted background check required for all roles
- Company-conducted Motor Vehicle Record Check required for driving roles
- Clinical roles require valid licensure/certification, where applicable
Benefits
Comp & perks- Competitive Compensation and Incentives
- Comprehensive Total Rewards & Benefits
- Support, Development, and Advancement Opportunities
- Comprehensive medical, dental and vision coverage
- 401(k) with company match
- Paid Time Off Plans including 6 paid holidays
- Employee Stock Purchase Plan
- Paid Parental Bonding Leave
- Short and Long-term Disability Insurance
- Life and AD&D Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- CVS Minute Clinic and Teledoc access
- Spousal Advantage Reimbursement Plan
- Identity Theft Protection and Legal Plan