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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare administrative processes, customer service, and claims management, with a strong focus on improving operational efficiency and ensuring compliance. Capable of leading teams, providing mentorship, and adapting to dynamic work environments while maintaining high standards of patient care and communication.
Highest-signal resume keywords
Healthcare Administrative ExperienceCustomer Service SkillsClaims ManagementProcess ImprovementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingData Flow UnderstandingOrder ScreeningDelivery Route OptimizationDocumentation Compliance
Soft Skills
Decision-MakingAnalytical SkillsProblem-SolvingVerbal CommunicationWritten Communication
Tools & Technologies
Microsoft OfficeCall Center Systems
Certifications & Qualifications
Valid Driver's License
Industry Keywords
HealthcareHMEIV TherapyHome HealthInsurance Billing
About the role
Key responsibilities & impact- Lead and provide oversight assistance to the team
- Provide feedback, training, guidance, coaching, and mentorship
- Handle escalated patient and insurance company phone calls
- Work with supervisors and leadership to develop process improvements
- Learn and understand the entire front-end process to support patient service
- Route orders for regional branch deliveries and coordinate delivery schedules
- Assign appropriate delivery volumes to operations staff
- Evaluate business operations and processes and identify technical improvements
- Respond to internal coaching inquiries and resolve team member escalations
- Assist with new employee training and customer escalation resolution
- Create sensible delivery routes that meet customer and referral-source expectations within budget
- Track tickets and confirm deliveries, pickups, and services are completed
- Screen orders for errors and address issues with management or order creators
- Make outbound calls to customers and patient service technicians for scheduling and routing
- Verify delivery and pickup details and communicate them to technicians and couriers
- Improve productivity, cost per delivery, and mileage per route
- Document patient communications with 98% compliance or steady progress toward that goal
- Maintain confidentiality of patient care information and documentation
- Follow personal safety and infection control practices
- Develop best-practice procedures for zoning, routing, dispatching, staging, loading/unloading, emergencies, same-day orders, and delivery modes
Requirements
What you’ll need- High School Diploma required; Associate degree preferred
- Three (3) years’ work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center, or management required
- Two (2) HME claims experience preferred
- Experience in a Medicare-certified HME, IV, or HH environment that routinely bills insurance is considered relevant
- Valid and unrestricted driver’s license in state of residence
- Decision-making, analytical, and problem-solving skills with attention to detail
- Ability to adapt and be flexible in a rapidly changing work environment
- Strong verbal and written communication
- Excellent customer service skills
- Proficient computer skills and knowledge of Microsoft Office
- Ability to prioritize and manage multiple tasks
- Technical aptitude to understand data flow through systems and system interaction
Benefits
Comp & perks- Equal opportunity employment policy
- Hybrid remote work arrangement