Manager, Patient Services

AdaptHealth

. Lead, manage, recruit, hire, onboard, train, review, and coach a team of patient services representatives .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing call center operations and leading high-performing teams within the healthcare industry, with a focus on patient services and compliance. Proficient in data analysis, performance improvement initiatives, and maintaining high standards of patient-centered care.

Highest-signal resume keywords

Call Center Operations ManagementKPI Analysis and Performance ImprovementHealthcare Industry Regulations ComplianceTeam Leadership and DevelopmentCustomer Relationship Management (CRM) Systems

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisPerformance Improvement InitiativesCall Center MetricsOrder ProcessingDocumentationPatient Satisfaction TrackingEscalated Issue ResolutionRegulatory ComplianceBilingual (English/Spanish)Technical Systems Management

Soft Skills

Excellent Communication SkillsProblem-Solving AbilitiesConflict Resolution SkillsProject ManagementTeam Collaboration

Tools & Technologies

Customer Relationship Management (CRM) SystemsCall Center TechnologiesData Reporting Tools

Certifications & Qualifications

Associate DegreeBachelor's Degree (Preferred)

Industry Keywords

Healthcare Patient ServicesDurable Medical Equipment (DME)Patient-Centered Service DeliveryCall HandlingService Level Monitoring

About the role

Key responsibilities & impact

Lead, manage, recruit, hire, onboard, train, review, and coach a team of patient services representatives
Supervise daily patient services operations, including call handling, order processing, and documentation
Oversee call center operations to ensure optimal performance
Monitor service levels and team KPIs for quality, timeliness, and accuracy
Track and analyze call volumes, hold times, first-call resolution rates, and patient satisfaction scores
Identify operational improvements, process streamlining, and staff development opportunities
Implement performance improvements and best practices based on data-driven insights
Handle escalated patient concerns and service issues and ensure timely resolution
Maintain patient-centered service delivery and high standards of care
Collaborate with clinical, sales, billing, and logistics teams to coordinate care and workflows
Maintain communication between the contact center, company locations, and other departments
Ensure call center compliance with company policies, procedures, and AdaptHealth protocols
Manage information and technical systems within the call center
Stay current with regulatory requirements and industry best practices in patient services

Requirements

What you’ll need

Associate degree from an accredited college required; bachelor's degree preferred
Minimum 3-5 years of management experience in customer service, call center operations, or healthcare patient services
Healthcare industry experience, particularly in durable medical equipment (DME) or patient services
Proven track record of leading and developing high-performing teams
Strong knowledge of healthcare industry regulations and compliance requirements
Experience with call center metrics, KPI analysis, and performance improvement initiatives
Excellent written and verbal communication skills
Proficiency in customer relationship management (CRM) systems and call center technologies
Strong problem-solving abilities and conflict resolution skills
Advanced proficiency in data analysis and reporting tools
Bilingual capabilities (English/Spanish preferred)
Ability to prioritize and manage multiple projects
Ability to work after non-business hours as needed
Must be able to lift 30 pounds as needed
Must be able to bend, stoop, stretch, stand, and sit for extended periods
Ability to perform repetitive wrist, hand, and finger motions due to extensive computer use