Manager, RCM

AdaptHealth

. Oversee designated domestic and offshore Revenue Cycle Management staff and ensure RCM functions are completed within established timeframes .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Revenue Cycle Management, including oversight of domestic and offshore teams, management of billing processes, and compliance with insurance regulations. Proven ability to analyze metrics, improve departmental efficiency, and train staff on industry standards and practices.

Highest-signal resume keywords

Revenue Cycle ManagementHME Claims ExperienceBilling Discrepancy ResolutionKPI MonitoringTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingBilling ProceduresInsurance GuidelinesPatient Accounts ReceivableData AnalysisPerformance MetricsQuality ImprovementAudit ReportingStaff TrainingOnboarding

Soft Skills

CommunicationProblem-SolvingCoachingConflict ResolutionTeam Development

Tools & Technologies

AdaptHealth System

Certifications & Qualifications

Associate Degree

Industry Keywords

Health Care AdministrationInsurance Customer ServiceMedicare CertifiedThird-Party ReimbursementGovernment Regulations

About the role

Key responsibilities & impact

Oversee designated domestic and offshore Revenue Cycle Management staff and ensure RCM functions are completed within established timeframes
Manage day-to-day RCM team processes across locations
Create and monitor daily, weekly, monthly, and quarterly KPIs for offshore RCM staff
Track, trend, and publish metrics for completed RCM work
Ensure accurate and complete patient insurance information
Resolve billing discrepancies, unprocessed claims, denials, payer disputes, and insurance billing inquiries
Review, work, reprocess, or credit-adjust claims and accounts
Improve departmental systems and processes, quality, efficiency, and bottlenecks
Report audit metrics, accuracy, and productivity rates
Train and develop team members on AdaptHealth policies, protocols, insurance guidelines, and claim denials
Handle escalated phone calls and insurance billing issues
Communicate with other departments to resolve accounts and reduce insurance denials
Identify billing trends and root causes and report findings to management
Provide payer feedback to AdaptHealth leadership
Maintain knowledge of current HME products and services
Coordinate accurate billing and payer information in the AdaptHealth system
Ensure completion of month-end processes before close
Select and hire qualified staff, manage onboarding, training, feedback, coaching, counseling, and performance evaluations
Establish department goals and objectives aligned with organizational strategy
Achieve organizational performance and retention goals
Perform other duties as assigned

Requirements

What you’ll need

Associate degree from an accredited college is required; advanced degree preferred
Three (3) years’ work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required
Two (2) HME claims experience is preferred
Exact job experience is considered any of the above tasks in a Medicare certified HME, IV or HH environment that routinely bills insurance
Knowledge of reimbursement billing procedures for third-party, private insurance, and government regulations
Knowledge of HME products and services
Ability to comply with federal, state, and local legal requirements
Experience overseeing domestic and offshore RCM staff and managing patient and payer accounts receivable