Patient Care Coach

AdaptHealth

. Provide one-on-one mentoring and coaching to patients on PAP, CGM, and other applicable device technologies .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $17 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education and device technology, with a strong focus on adherence monitoring and compliance documentation. Proficient in utilizing data analytics and communication skills to enhance patient engagement and support healthcare outcomes.

Highest-signal resume keywords

Patient EducationDevice Compliance ReportingData Analytics PlatformsHIPAA ComplianceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Motivational InterviewingCognitive-Behavioral TechniquesTechnical Aptitude for Device FunctionalityAnalytical SkillsDocumentation in EMR SystemsUnderstanding of Chronic ConditionsTroubleshooting Device IssuesCompliance TrainingBilling and Claims ProcessingHealthcare Administration

Soft Skills

EmpathyEmotional EncouragementAttention to DetailAdaptabilityTeam Collaboration

Tools & Technologies

Microsoft OfficeDigital ToolsTelehealth PlatformsRemote Monitoring TechnologiesDevice Software and Apps

Certifications & Qualifications

Valid Licensure/Certification (if applicable)Completion of Compliance Training

Industry Keywords

Healthcare AdministrationDMEChronic ConditionsInsurance Customer ServicesMedicare-Certified Healthcare Services

About the role

Key responsibilities & impact

Provide one-on-one mentoring and coaching to patients on PAP, CGM, and other applicable device technologies
Educate patients on proper device use, benefits, and maintenance
Use motivational interviewing, cognitive-behavioral techniques, and desensitization strategies to overcome resistance or discomfort
Offer emotional encouragement and empathy to support patient engagement and therapy success
Monitor patient adherence and usage data through device software and apps
Provide feedback, motivation, and interventions based on adherence trends
Follow up with patients to address compliance issues, troubleshoot equipment, and ensure healthcare-provider appointments are met
Document patient interactions, device data, and communications in the EMR system
Maintain records of payer information, authorization requirements, coverage limitations, and requalification status
Ensure documentation meets billing, compliance, and internal reporting standards
Collaborate with local branches, clinical staff, resupply teams, and physician offices to resolve patient needs and ensure continuity of care
Obtain and document follow-up notes from physician offices for billing and adherence purposes
Educate internal teams and external partners on documentation requirements and adherence standards
Participate in team meetings, training, and compliance education programs
Share knowledge and mentor team members
Comply with HIPAA and company confidentiality policies
Complete required compliance training and continuing education
Manage multiple tasks, call volumes, and real-time record updates
Perform other related duties supporting patient care and organizational goals

Requirements

What you’ll need

High school diploma or equivalent required
Associate’s degree in healthcare administration, Business Administration, or related field preferred
Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
Experience in a health care organization, pharmacy that routinely bills insurance, or organizations providing diabetes, medical supplies, HME, pharmacy, or Medicare-certified healthcare services
Foundational knowledge of chronic conditions commonly supported by DME, including sleep apnea, diabetes, and respiratory disorders, and associated therapies and devices
Familiarity with device compliance reporting tools, data analytics platforms, and remote monitoring technologies
Technical aptitude for understanding device functionality, troubleshooting issues, and interpreting usage data
Strong analytical and decision-making skills with attention to detail and accuracy
Excellent verbal and written communication skills
Experience educating internal and external stakeholders on documentation, adherence standards, and best practices
Proficient in Microsoft Office and comfortable using digital tools, apps, EMR systems, and telehealth platforms
Ability to manage multiple tasks in a fast-paced environment and adapt to changing workflows
Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
Ability to accurately document patient interactions, device data, and communications in compliance with company and regulatory standards
Completion of required compliance training and continuing education programs
Must be able to lift 30 pounds as needed
Company-conducted background check required for all roles
Company-conducted Motor Vehicle Record Check required for driving roles
Clinical roles require valid licensure/certification, where applicable
Florida applicants may be required to undergo background screening through the Florida Care Provider Background Screening Clearinghouse
California applicants for applicable on-site HMDR positions must obtain a California Department of Public Health (CDPH) Exemptee License

Benefits

Comp & perks

Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan
Support, Development, and Advancement Opportunities
Competitive Compensation and Incentives
Comprehensive Total Rewards & Benefits
Industry-Leading Care & Innovation
Responsible Environmental Stewardship