Patient Care Coach

AdaptHealth

. Provide one-on-one mentoring and coaching to patients on PAP, CGM, and other applicable devices .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $17 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education, motivational interviewing, and adherence monitoring while ensuring compliance with HIPAA regulations and documentation standards. Proficient in utilizing digital tools and EMR systems to support patient care and organizational goals.

Highest-signal resume keywords

Patient EducationMotivational InterviewingAdherence MonitoringEMR DocumentationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CoachingBehavioral TechniquesData AnalyticsDevice TroubleshootingDocumentation Accuracy

Soft Skills

EmpathyCommunicationAnalytical SkillsAttention to DetailTeam Collaboration

Tools & Technologies

Microsoft OfficeEMR SystemsTelehealth PlatformsDevice Compliance Reporting ToolsDigital Tools

Industry Keywords

Healthcare AdministrationChronic ConditionsDMEInsurance BillingPatient Confidentiality

About the role

Key responsibilities & impact

Provide one-on-one mentoring and coaching to patients on PAP, CGM, and other applicable devices
Educate patients on proper device use, benefits, and maintenance
Use motivational interviewing, cognitive-behavioral techniques, and desensitization strategies to overcome resistance or discomfort
Offer emotional encouragement and empathy to support patient engagement and therapy success
Monitor patient adherence and usage data through device software and apps
Provide feedback, motivation, and interventions based on adherence trends
Follow up with patients regarding compliance issues, equipment troubleshooting, and healthcare-provider appointments
Document patient interactions, device data, and communications in the EMR system
Maintain records of payer information, authorization requirements, coverage limitations, and requalification status
Ensure documentation meets billing, compliance, and internal reporting standards
Collaborate with local branches, clinical staff, resupply teams, and physician offices to resolve patient needs
Obtain and document physician-office follow-up notes for billing and adherence purposes
Educate internal teams and external partners on documentation requirements and adherence standards
Participate in team meetings, training, and compliance education programs
Share knowledge and mentor team members
Comply with HIPAA and company confidentiality policies
Complete required compliance training and continuing education
Manage call volumes and update records in real time
Perform other related duties supporting patient care and organizational goals

Requirements

What you’ll need

High school diploma or equivalent required
Associate’s degree in healthcare administration, Business Administration, or related field preferred
Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry
Experience in health care organizations, pharmacies that routinely bill insurance, diabetes/medical supplies, HME, pharmacy, or Medicare-certified healthcare services
Foundational knowledge of chronic conditions commonly supported by DME, including sleep apnea, diabetes, and respiratory disorders
Prior experience in motivational interviewing, behavioral coaching, or patient education preferred
Familiarity with device compliance reporting tools, data analytics platforms, and remote monitoring technologies
Technical aptitude for understanding device functionality, troubleshooting issues, and interpreting usage data
Strong analytical and decision-making skills with attention to detail and accuracy
Excellent verbal and written communication skills
Experience educating internal and external stakeholders on documentation, adherence standards, and best practices
Proficient in Microsoft Office, digital tools, apps, EMR systems, and telehealth platforms
Understanding of HIPAA regulations and commitment to maintaining patient confidentiality
Ability to accurately document patient interactions, device data, and communications in compliance with company and regulatory standards
Completion of required compliance training and continuing education programs
Must be able to lift 30 pounds as needed
Company-conducted background check required for all roles
Clinical roles require valid licensure/certification, where applicable

Benefits

Comp & perks

Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan
Competitive Compensation and Incentives
Support, Development, and Advancement Opportunities
Industry-Leading Care & Innovation
Responsible Environmental Stewardship