Sales Support Representative

AdaptHealth

. Fulfill patient orders, ensuring documentation and delivery instructions are accurate .

Posted 10/27/2026full-timeRemote • Colorado • United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient order fulfillment, documentation accuracy, and effective communication with patients and caregivers. Proficient in managing insurance coverage discussions, payment processing, and maintaining compliance with HIPAA regulations.

Highest-signal resume keywords

Patient Order FulfillmentInsurance Coverage KnowledgeCustomer Service SkillsMicrosoft Office ProficiencyHealth Care Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation AccuracyPayment ProcessingReferral ProcessingMedical Documentation KnowledgeEquipment Knowledge

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationAnalytical SkillsProblem-Solving SkillsAttention to Detail

Tools & Technologies

Electronic Medical RecordsStandard Electronic Payment Tools

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Health CareHMEDiabetic SuppliesWound SupplyHIPAA Compliance

About the role

Key responsibilities & impact

Fulfill patient orders, ensuring documentation and delivery instructions are accurate
Train and educate patients and caregivers on equipment use and answer service or equipment inquiries
Inform new patients about rights and responsibilities, contacts for questions, and billing department procedures
Inform patients about patient satisfaction surveys
Discuss insurance coverage and arrange payment of patients’ financial responsibility
Process credit and debit card payments using standard electronic tools
Obtain patient or caregiver signatures for delivery tickets, assignment of benefits, care plans, and waivers of liability
Obtain required information and medical documentation for complete, accurate, timely referral processing
Obtain MD order signatures and original prescriptions
Assist with promotional rollouts and referral source profile information
Increase referral volume through promotion and cross-selling among business lines
Advise referral source staff regarding Medicare, Medicaid, and private insurance documentation and reimbursement guidelines
Assist sales team with orientations and in-services for referral sources
Suggest alternative equipment or services based on reimbursement limitations
Maintain knowledge of assigned Health Systems’ and AdaptHealth electronic medical records
Coordinate with departments to minimize delivery expenses and provide efficient customer service
Adhere to PPE, infection control, and hazardous materials procedures
Maintain patient confidentiality and comply with HIPAA
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Two (2) years’ work-related experience in health care, customer service, delivery personnel with sales component or entry level sales required
Prior work experience in the HME, Diabetic or Wound Supply is preferred
Valid and unrestricted driver’s license
Knowledge of services and products
Excellent verbal and written communication
Excellent customer service skills
Ability to work independently and with a team
Strong analytical and problem-solving skills with attention to detail
Ability to prioritize and manage multiple projects
Possess mental alertness and ability to properly treat confidential information
Proficient computer skills and knowledge of Microsoft Office
Company-conducted background check required
Company-conducted Motor Vehicle Record Check required for driving roles

Benefits

Comp & perks

Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
401(k) with company match
Paid Time Off Plans including 6 paid holidays
Employee Stock Purchase Plan
Paid Parental Bonding Leave
Short and Long-term Disability Insurance
Life and AD&D Insurance
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
CVS Minute Clinic and Teledoc access
Spousal Advantage Reimbursement Plan
Identity Theft Protection and Legal Plan