Scheduling Specialist

AdaptHealth

. Schedule and coordinate delivery appointments for DME, PAP, and oxygen equipment .

Posted 9/18/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare scheduling, patient care coordination, and compliance with operational standards. Proficient in using scheduling software and managing confidential patient information while providing exceptional customer service.

Highest-signal resume keywords

Healthcare SchedulingPatient Care CoordinationScheduling Software ProficiencyDME, PAP, And Oxygen Therapy KnowledgeCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Scheduling Best PracticesPatient Management SystemsRoute Optimization ToolsMicrosoft Office SuiteScheduling Records ManagementPerformance Metrics GenerationCompliance TrainingDocumentation MaintenanceEmergency Delivery CoordinationMultitasking Abilities

Soft Skills

Excellent Verbal And Written CommunicationTime ManagementAnalytical And Critical ThinkingEmpathy And PatienceAdaptability

Tools & Technologies

Scheduling SoftwareTelecommunications SystemsOffice EquipmentPatient Management Systems

Industry Keywords

DMEPAPOxygen EquipmentPatient ConfidentialityHIPAA ComplianceHealthcare Delivery TimelinesOperational StandardsQuality Assurance Initiatives

About the role

Key responsibilities & impact

Schedule and coordinate delivery appointments for DME, PAP, and oxygen equipment
Manage appointments for new equipment and multi-visit installations for complex medical devices
Arrange routine maintenance visits, equipment exchanges, and compliance checks
Schedule pickup appointments for returned, discontinued, or recalled equipment and maintain documentation
Prioritize emergency oxygen deliveries, CPAP equipment failures, and urgent equipment replacements
Coordinate after-hours and weekend service delivery when required
Contact patients to confirm appointments, provide delivery windows, and communicate schedule changes or delays
Manage patient scheduling inquiries and provide customer service
Coordinate with physicians’ offices, home health agencies, and hospital discharge planners
Handle cancellations, rescheduling requests, and scheduling conflicts
Optimize appointment slots to maximize daily productivity
Maintain scheduling records, patient contact information, and appointment outcomes
Generate daily, weekly, and monthly scheduling reports and performance metrics
Use scheduling software, route optimization tools, and patient management systems
Update scheduling preferences, special delivery instructions, and access requirements
Follow scheduling protocols, support quality assurance initiatives, and maintain compliance with operational standards and patient care requirements
Maintain patient confidentiality and comply with HIPAA and AdaptHealth’s Compliance Program
Complete assigned compliance training and other education programs
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Associate’s degree in business administration, Healthcare Administration, or related field preferred
Previous experience in healthcare scheduling, customer service, or administrative support preferred
Specialist Level (Entry Level): one (1) year of work-related experience
Senior Level: one (1) year of work-related experience plus two (2) years exact job experience
Lead Level: one (1) year of work-related experience plus four (4) years exact job experience
Knowledge of healthcare scheduling best practices, patient care coordination, and medical equipment delivery coordination
Advanced proficiency in scheduling software, route optimization tools, Microsoft Office Suite, and patient management systems
Understanding of DME, PAP, and oxygen therapy equipment, patient care requirements, and healthcare delivery timelines
Excellent verbal and written communication skills and professional phone manners
Exceptional time management, diligence, multitasking abilities, and ability to manage competing priorities
Strong analytical and critical thinking skills and ability to resolve scheduling conflicts
Empathy, patience, professional ethics, adaptability, and commitment to exceptional customer service
Ability to work independently with minimal supervision and collaborate with cross-functional teams
Proficiency with computers, office equipment, telecommunications systems, and scheduling software applications
Ability to manage confidential patient information with discretion
Flexibility for occasional extended hours during emergency situations or peak operational periods

Benefits

Comp & perks

Occasional extended hours during emergency situations or peak operational periods
New hire training and mentoring opportunities as a lead specialist