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Scheduling Specialist
AdaptHealth. Coordinate patient appointments for DME, PAP, and oxygen equipment deliveries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare scheduling, patient care coordination, and compliance with HIPAA regulations. Proficient in using scheduling software and managing patient information while providing exceptional customer service.
Highest-signal resume keywords
Healthcare SchedulingPatient Care CoordinationScheduling Software ProficiencyDME, PAP, and Oxygen Therapy KnowledgeCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Healthcare Scheduling Best PracticesPatient Management SystemsRoute Optimization ToolsMicrosoft Office SuiteScheduling Software Applications
Soft Skills
Excellent Verbal and Written CommunicationTime ManagementMultitaskingAnalytical and Critical ThinkingCollaboration
Industry Keywords
DMEPAPOxygen TherapyPatient ConfidentialityCompliance Training
About the role
Key responsibilities & impact- Coordinate patient appointments for DME, PAP, and oxygen equipment deliveries
- Manage new equipment appointments and multi-visit installations for complex medical devices
- Arrange maintenance visits, equipment exchanges, compliance checks, and equipment pickups
- Prioritize emergency and urgent requests, including oxygen deliveries, CPAP failures, and equipment replacements
- Coordinate after-hours and weekend service delivery when required
- Contact patients to confirm appointments, provide delivery windows, and communicate schedule changes or delays
- Manage patient scheduling inquiries and provide customer service
- Collaborate with physicians’ offices, home health agencies, and hospital discharge planners
- Handle cancellations, rescheduling, and scheduling conflicts while optimizing appointment slots
- Maintain scheduling records, patient information, appointment outcomes, and delivery instructions
- Generate daily, weekly, and monthly scheduling reports and performance metrics
- Use scheduling software, route optimization tools, and patient management systems
- Support quality assurance initiatives and maintain operational and patient-care compliance
- Maintain patient confidentiality and comply with HIPAA and AdaptHealth’s Compliance Program
- Complete assigned compliance training and other education programs
- Lead specialist responsibilities include serving as a subject matter expert, conducting new-hire training, and mentoring team members
- Perform other related duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- Associate’s degree in business administration, Healthcare Administration, or related field preferred
- Previous experience in healthcare scheduling, customer service, or administrative support preferred
- Specialist Level (Entry Level): One (1) year of work-related experience
- Senior Level: One (1) year of work-related experience plus Two (2) years exact job experience
- Lead Level: One (1) year of work-related experience plus Four (4) years exact job experience
- Knowledge of healthcare scheduling best practices, patient care coordination, and medical equipment delivery coordination
- Advanced proficiency in scheduling software, route optimization tools, Microsoft Office Suite, and patient management systems
- Understanding of DME, PAP, and oxygen therapy equipment, patient care requirements, and healthcare delivery timelines
- Excellent verbal and written communication skills and professional phone manners
- Exceptional time management, diligence, multitasking, and ability to manage competing priorities
- Strong analytical and critical thinking skills and ability to resolve scheduling conflicts
- Ability to work independently with minimal supervision and collaborate with cross-functional teams
- Proficiency with computers, office equipment, telecommunications systems, and scheduling software applications
- Ability to manage confidential patient information with discretion
- Ability to work occasional extended hours during emergency situations or peak operational periods
- Ability to lift up to 20 pounds
Benefits
Comp & perks- No explicit benefits, perks, or compensation extras stated