Supervisor, Adherence

AdaptHealth

. Assist the Manager, Adherence Success, in monitoring and measuring departmental operational flow .

Posted 10/27/2026full-timeUnited StatesJuniorMid-Level💰 $49,000 - $57,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and analytical skills to manage departmental operations, ensuring compliance with HIPAA and regulatory procedures while enhancing customer service and team performance. Proficient in resource planning and performance evaluation to align departmental objectives with organizational goals.

Highest-signal resume keywords

Leadership SkillsHealth Care Administrative ExperienceAnalytical And Problem-Solving SkillsCustomer Service SkillsMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health Care Administrative ExperienceMedical Terminology TrainingClaims ProcessingBilling ProceduresPerformance EvaluationResource PlanningData Flow UnderstandingCompliance AuditsStandard Operating Procedures DevelopmentBudget Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationEmpathyCompassionAttention To Detail

Tools & Technologies

Microsoft OfficeExcel

Industry Keywords

HIPAA CompliancePatient ConfidentialityCustomer ServiceMulti-Site ManagementOperational Flow

About the role

Key responsibilities & impact

Assist the Manager, Adherence Success, in monitoring and measuring departmental operational flow
Assign responsibilities to staff for intake, processing, and review of medical records to ensure medical necessity
Ensure inbound calls are handled according to target metrics
Provide a positive experience for customers and the Adherence team
Prioritize and develop departmental objectives
Conduct resource planning to maximize productivity
Analyze department statistics against established metrics
Oversee two to eight direct reports and manage day-to-day team activities
Train staff, hold employees accountable, and provide ongoing coaching and feedback
Identify root causes and improve processes, systems, and workflows
Evaluate performance using accuracy, call-waiting time, quality, and other key metrics
Ensure compliance with company, departmental, payer billing, HIPAA, and regulatory procedures
Support cross-departmental initiatives and cooperation
Achieve quality audit program objectives through monitoring and coaching
Develop employee and team goals aligned with organizational goals
Manage department budget and expenses
Prepare reports for departments and leadership
Develop and maintain Standard Operating Procedures
Identify regional issue trends and communicate education needs to other teams
Perform monthly employee compliance audits
Report team status and task completion monthly to product line leaders
Conduct employee evaluations and establish performance goals
Respond to patient needs in a timely manner
Participate in staff selection, hiring, onboarding, training, coaching, counseling, and discipline
Establish annual department goals and objectives aligned with strategic goals
Support organizational performance and retention goals

Requirements

What you’ll need

High School diploma required; Associate degree from an accredited college preferred
Two (2) years relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training required
Leadership skills
Strong ability to co-manage in a multi-site environment
Independent thinker and decision maker
Strong analytical and problem-solving skills with attention to detail
Excellent verbal and written communication
Excellent customer service skills
Proficient computer skills and knowledge of Microsoft Office, specifically Excel
Ability to prioritize and manage multiple projects
Ability to learn new technologies and possess the technical aptitude required to understand data flow through systems and system interaction
Ability to bend, stoop, stretch, stand, and sit for extended periods of time
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
Must be able to lift 30 pounds as needed
Ability to effectively communicate with internal and external customers while demonstrating empathy, compassion, courtesy, and respect for privacy
Maintains patient confidentiality and functions within HIPAA guidelines
Completes assigned compliance training and other educational programs as required