Supervisor, Patient Services

AdaptHealth

. Monitor and measure the Patient Services representative team answering incoming calls from patients and customers .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $40,000 - $44,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities in overseeing Patient Services teams, ensuring compliance with HIPAA guidelines, and achieving organizational performance goals. Proficient in developing and implementing Standard Operating Procedures while maintaining high standards of customer service and operational efficiency.

Highest-signal resume keywords

Customer Service Management ExperienceLeadership SkillsHIPAA ComplianceMicrosoft Office ProficiencyAnalytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ManagementHealth Care Administrative ExperienceMedical TerminologyPerformance EvaluationStandard Operating Procedures DevelopmentData Flow UnderstandingMulti-Project ManagementCompliance TrainingInsurance Billing ExperienceEmployee Training

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationIndependent ThinkingEmpathetic Customer InteractionAttention To Detail

Tools & Technologies

Microsoft ExcelComputer Skills

Industry Keywords

HMEMedicare CertifiedPharmacyDiabetic SuppliesHome HealthClaims ProcessingInsurance Customer Services

About the role

Key responsibilities & impact

Monitor and measure the Patient Services representative team answering incoming calls from patients and customers
Oversee day-to-day responsibilities of the Patient Services team
Resolve questions generated from phone calls
Train staff and hold them accountable for standards and goals
Identify root causes and improve processes
Maintain working knowledge of current HME products and services
Set and maintain department standards
Assist with one-on-one and general staff meetings
Evaluate performance using key metrics such as accuracy and call-waiting time
Ensure compliance with company and departmental procedures
Facilitate cross-departmental initiatives and cooperation
Ensure phones are answered and resolved within metric requirements
Achieve quality audit goals through monitoring, coaching, and continuous feedback
Develop employee and team goals based on organizational goals
Prepare reports for departments and leadership
Maintain and develop Standard Operating Procedures
Support achievement of Patient Experience scores
Maintain patient confidentiality under HIPAA guidelines
Complete compliance training and educational programs
Perform other related duties as assigned during and outside normal business hours
Select and hire qualified staff, oversee onboarding, provide training, and give regular feedback
Communicate job expectations; plan, monitor, appraise, coach, counsel, and discipline employees
Establish annual departmental goals based on organizational strategy
Achieve organizational performance and retention goals, including timely performance evaluations

Requirements

What you’ll need

High School diploma required
Associate degree from an accredited college preferred
Two (2) years customer service management experience required
Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
Exact job experience in a Medicare certified HME, Pharmacy, Diabetic or medical supplies environment that routinely bills insurance is considered relevant
Leadership skills
Strong ability to co-manage in a multi-site environment
Independent thinker and decision maker
Strong analytical and problem-solving skills with attention to detail
Excellent verbal and written communication
Excellent customer service skills
Proficient computer skills and knowledge of Microsoft Office, specifically Excel
Ability to prioritize and manage multiple projects
Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions
Ability to learn new technologies and understand data flow through systems and system interaction
Ability to bend, stoop, stretch, stand, and sit for extended periods
Ability to lift 5 to 10 pounds periodically as needed
Ability to perform repetitive wrist, hand, and/or finger motions due to extensive computer use
Must be able to drive and travel as needed
Ability to work independently with little or no supervision
Ability to communicate with customers empathetically, compassionately, courteously, and respectfully while maintaining privacy
Mental alertness to perform essential functions
Ability to work after non-business hours as needed

Benefits

Comp & perks

On-call responsibilities during non-business hours in accordance with company policy
Compliance training and other educational programs
Opportunity to participate in cross-departmental initiatives and cooperation