Supervisor, RCM

AdaptHealth

. Oversee the day-to-day revenue cycle process and ensure smooth operational flow .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in revenue cycle management, ensuring accuracy in patient insurance information and compliance with billing procedures. Strong leadership capabilities in training, performance management, and process improvement within a healthcare environment.

Highest-signal resume keywords

Revenue Cycle ManagementHealthcare AdministrationInsurance Billing ProceduresAnalytical Problem-SolvingMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Administrative ExperienceClaims ManagementBilling AccuracyMedical TerminologyData Flow UnderstandingProcess ImprovementPerformance Metrics ReportingPatient Confidentiality ComplianceMulti-Site ManagementStaff Training and Development

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer Service SkillsIndependent Decision MakingAttention to Detail

Tools & Technologies

Microsoft OfficeExcel

Industry Keywords

HME ProductsMedicare CertifiedThird-Party RegulationsGovernment RegulationsInsurance Customer Services

About the role

Key responsibilities & impact

Oversee the day-to-day revenue cycle process and ensure smooth operational flow
Hold self and team members accountable for performance expectations
Assist with setting and maintaining department standards
Assist with one-on-one and general staff meetings
Assist with training and remediation
Support leadership in overseeing designated domestic and offshore RCM staff
Ensure patient insurance information is accurate and complete
Resolve insurance information discrepancies and improve accuracy
Maintain knowledge of upstream and downstream processes
Improve departmental processes, quality, and efficiency while removing bottlenecks
Prepare reports for departments and leadership
Anticipate and resolve problems using good judgment
Report employee audit metrics for accuracy and productivity
Handle escalated phone calls
Identify trends and root causes related to inaccurate insurance billing
Resolve account errors and investigate escalated billing inquiries
Conduct team meetings on insurance guidelines, claim denials, and retraining
Keep current with reimbursement billing procedures, private insurance, third-party and government regulations
Maintain knowledge of company HME products and services
Select and hire qualified staff, onboard, train, and provide feedback
Communicate job expectations; plan, monitor, and appraise results
Coach, counsel, and discipline employees
Develop and enforce systems, policies, procedures, and productivity standards
Establish annual departmental goals based on organizational strategy
Perform other related duties as assigned

Requirements

What you’ll need

High School diploma required
Associate degree from an accredited college preferred
Two (2) years relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training required
Experience managing the above tasks in a Medicare certified HME or health care environment that routinely bills insurance
Strong ability to co-manage in a multi-site environment
Independent thinker and decision maker
Strong analytical and problem-solving skills with attention to detail
Excellent verbal and written communication
Excellent customer service skills
Proficient computer skills and knowledge of Microsoft Office, specifically Excel
Ability to prioritize and manage multiple projects
Ability to learn new technologies and understand data flow through systems and system interaction
Ability to maintain patient confidentiality and function within HIPAA guidelines

Benefits

Comp & perks

Equal opportunity employment policy
Full-time employment