Addi

Trainer

• Design, deliver, and continuously improve impactful training programs for Addi's Operations team
• Improve agent Customer Satisfaction Score (CSAT) through training in active listening and empathetic communication
• Increase satisfaction scores for delivered training programs based on agent feedback
• Design and implement new or substantially revised training modules for onboarding, product knowledge, and specific processes
• Improve knowledge retention and application through post-training knowledge assessments
• Identify and implement targeted training reinforcements or coaching initiatives using performance data and feedback
• Drive continuous improvement within the customer experience team
• Participate in a people interview and a 120-minute assessment center focused on partner verification and fraud prevention

CX Trainer

Data Engineer

• Own and evolve the core data ingestion and transformation platform
• Design, deploy, and monitor mission-critical data pipelines with high availability and strict SLO/SLI performance
• Lead migration to a unified ingestion framework with standardized CDC patterns, schema evolution, and automated data quality checks across Bronze, Silver, and Gold layers
• Design monitoring dashboards, alerting systems, and runbooks for self-serve incident diagnosis and resolution
• Enforce enterprise-wide data governance, RBAC, and data classification for security, auditability, and compliance
• Create standard pipeline templates, CI/CD automated checks, and local testing utilities to improve developer productivity
• Collaborate with Product, Analytics, Finance, and Operations to translate business needs into robust, accessible datasets
• Optimize pipeline efficiency, automate manual processes, and introduce data engineering best practices
• Support reliable real-time financial decisions for Risk, Lending, and Finance

Analyst

• Drive hedging strategy and execution across Addi's warehouse facilities
• Protect the balance sheet from FX and interest-rate volatility
• Ensure full covenant compliance
• Provide a real-time, reliable view of the company's liquidity position
• Build and validate standardized daily, weekly, and monthly cash flow forecasting methodology against actuals
• Map and document covenant structures, hedging requirements, and reporting obligations for every warehouse facility
• Define and implement hedging strategies for each warehouse facility based on risk appetite and instrument constraints
• Build and launch live Databricks/SQL dashboards tracking hedging positions, market risk exposure, and covenant headroom
• Systematize Banco de la República regulatory filings and track required forms by account and operation type
• Collaborate with risk and compliance teams
• Identify process improvements, efficiency gains, and automation opportunities

Treasury FX Analyst

Product Manager

• Scale Addri, Addi’s AI-powered conversational assistant, from a support-focused prototype into the primary unified in-app interface
• Enable customers to shop, manage credit, make payments, and resolve issues through conversational interactions
• Launch Addri in-app and establish a continuous review cadence
• Increase AI resolution rates and CSAT while reducing support ticket load
• Launch product discovery and purchase-assist flows to improve task completion and conversion
• Deploy credit line, balance, and payment flows with high response accuracy and strict escalation guardrails
• Build test sets, LLM-judge frameworks, and pre-launch quality gates
• Partner with Risk, Data, and Legal on grounding data sources, action confirmation mechanics, and compliance protocols
• Deliver a business case quantifying cost savings and conversion impact to guide future investment
• Participate in recruiter, hiring manager, cross-functional, live business case, and founder interviews

CX Trainer

Data Engineer

Treasury FX Analyst

Staff Product Manager – Conversational AI