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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing B2B client portfolios, driving commercial impact, and maximizing merchant lifetime value through strategic account management and performance tracking. Proficient in utilizing data-driven insights to enhance merchant engagement and operational efficiency.
Highest-signal resume keywords
B2B Client Portfolio ManagementCommercial Impact DeliverySalesforce ProficiencyData-Driven Performance AnalysisMerchant Onboarding Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementSales StrategyPerformance ManagementKPI TrackingMerchant Metrics UnderstandingDashboard DevelopmentFramework BuildingCross-Team Improvement LeadershipCommercial Pitching
Soft Skills
Influencing Decision-MakersActive ListeningClear CommunicationAccountabilityGoal-Setting
Tools & Technologies
SalesforceLookerPower BICRM Platforms
Industry Keywords
FintechSaaSPaymentsRetail TechE-CommerceDigital Checkout FlowsEmbedded Finance
Tech Stack
Tools & technologiesVault
About the role
Key responsibilities & impact- Act as a strategic advisor and growth partner to key merchants
- Maximize merchant lifetime value, product adoption, expansion opportunities, and retention
- Lead Addi's commercial team of more than 15 people
- Own commercial relationships with top key accounts
- Design and implement team performance management with KPIs and regular tracking
- Build a culture of commercial excellence, accountability, and continuous improvement
- Design brand account plans with monthly actions and Sales-Marketing coordination
- Lead mandatory Monthly Business Reviews with each brand’s Commercial Lead
- Deliver commercial pitches covering sales performance, marketing strategy, and growth plans
- Build automated weekly performance reports for partners
- Drive execution of the Marketing Machine GTM, PACs, trade marketing initiatives, and Vendor Vault rollout
- Achieve at least 90% activation of newly onboarded merchants within 30 days
- Drive at least 20% quarter-over-quarter GMV growth across the managed portfolio
- Deliver custom success plans for all high-potential merchants
- Provide structured field insights to inform Addi’s product roadmap and go-to-market strategy
- Participate in interviews, a case study, and a co-founder interview as part of the hiring process
Requirements
What you’ll need- 6+ years of experience in Customer Success, Account Management, Sales, or Strategy roles
- Proven track record managing B2B client portfolios and delivering commercial impact
- Experience in fintech, SaaS, payments, retail tech, or e-commerce platforms strongly preferred
- Knowledge of digital checkout flows, embedded finance, or merchant onboarding is a plus
- Ability to influence and guide decision-makers at varying merchant maturity levels
- Active listening and ability to translate merchant sentiment into action
- Clear communication across functions and levels, internally and externally
- Data-driven understanding of merchant performance and blockers
- Experience identifying bottlenecks and leading cross-team improvement efforts
- Ability to build frameworks and processes improving team efficiency and merchant consistency
- Comfort using Salesforce, Looker, Power BI, or CRM platforms
- Strong understanding of GMV, activation, repayment, NPS, and other merchant metrics
- Ability to develop dashboards and reporting cadences
- Accountability for merchant outcomes and ambitious goal-setting
- Conversational English level requested in the application form
Benefits
Comp & perks- Competitive compensation
- Equity in the company
- Benefits that go beyond the basics
- Opportunity to work remotely
- Growth opportunity in a fast-scaling fintech
- World-class team environment
- Work with meaningful ownership and high-impact projects
- Fast, transparent, and engaging hiring process
- Feedback provided regardless of hiring outcome