Account Manager

Addigy

. Drive revenue growth and retention within a portfolio of assigned accounts .

Posted 10/16/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, focusing on revenue growth and retention through strategic relationship-building and data-driven account strategies. Proficient in utilizing AI tools and CRM systems to enhance customer engagement and drive upsell opportunities.

Highest-signal resume keywords

Account ManagementRevenue GrowthCustomer SuccessSalesforceAI Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account StrategiesUpsell OpportunitiesCross-Sell OpportunitiesData-Driven InsightsProblem-SolvingApple Device ManagementMDMRMMEndpoint Security Solutions

Soft Skills

Relationship BuildingProactive ApproachInfluential Communication

Tools & Technologies

SalesforceGainsightClaude

Industry Keywords

SaaSMSPsCustomer RetentionStrategic ReviewsQBRs

About the role

Key responsibilities & impact

Drive revenue growth and retention within a portfolio of assigned accounts
Identify and pursue upsell and cross-sell opportunities based on customer goals and needs
Build compelling cases for product extensions or enhancements
Renew customer contracts and meet or exceed expansion revenue targets
Maintain strategic relationships with key stakeholders
Advocate for customers internally and collaborate cross-functionally to support growth initiatives
Develop targeted account plans with actions and timelines for growth
Use data-driven insights to identify high-potential accounts and tailor engagement strategies
Establish a cadence of check-ins and strategic reviews
Showcase Addigy's impact through QBRs and routine calls
Anticipate challenges and proactively manage risks
Use AI tools such as Claude to improve research, personalization, and workflow efficiency
Develop and execute strategic account plans during the first 90 days
Prioritize onboarding and relationship-building activities
Identify cross-sell and upsell opportunities early in the customer journey

Requirements

What you’ll need

Proven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technology
Experience selling into or managing existing customers where MSPs were the target audience
Demonstrated ability to build and maintain influential, trust-based relationships that support revenue growth and retention
Proficient in creating account strategies informed by customer data, using a methodical approach to expand accounts and secure renewals
Strong problem-solving skills with a proactive approach to identifying challenges and facilitating solutions
Familiarity with Apple device management, MDM, RMM, or endpoint security solutions
Experience with Salesforce (including QtC), Gainsight, or similar CS/CRM tooling
Comfort using AI tools (Claude or similar) in day-to-day workflows
Ability to work in the East Coast Time Zone

Benefits

Comp & perks

Competitive base salary and commission structure commensurate with experience
Remote work arrangement
Once-per-quarter travel for team meetings, tradeshows, and customer visits
Equal opportunity and inclusive work environment