Grower Experience Manager

Addium

. Lead AROYA’s post-sale organization from first sensor activation through renewals .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sale operations, focusing on customer retention, account health, and team development. Proficient in utilizing Salesforce for data-driven decision-making and operational excellence in a recurring revenue environment.

Highest-signal resume keywords

Post-Sale Team LeadershipCustomer Retention ManagementSalesforce ProficiencyData FluencyPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementAccount Health ModelingRisk IdentificationRenewal Process ManagementOperational Standards Development

Soft Skills

Strong Written CommunicationPeople DevelopmentCommercial Judgment

Tools & Technologies

SalesforceInternal Tools

Industry Keywords

Controlled Environment AgricultureCannabis ExperienceRecurring Revenue Business

About the role

Key responsibilities & impact

Lead AROYA’s post-sale organization from first sensor activation through renewals
Own gross and net revenue retention, renewals, churn, and expansion within the installed base
Own the at-risk process, including risk identification, intervention, escalation, and churn learnings
Drive the auto-renewal program and payment method collection
Define and operationalize a repeatable expansion motion
Own the end-to-end customer lifecycle, including activation, adoption, support quality, agronomic value delivery, and renewal
Enforce handoff integrity across Grower Support, Grower Success, and Agronomic Advising
Build and maintain an account health model based on platform usage and device health
Serve as the final escalation point and decide when accounts require exceptions
Own the aggregated voice-of-customer feedback loop into product, engineering, and marketing
Hire, develop, retain, and manage five specialists across distinct functions
Own account assignment, coverage models, workload balance, and capacity across East and West
Define standards, SOPs, templates, and training for onboarding, case handling, business reviews, and advising
Cross-train the team and reduce single points of failure
Run recurring renewal and at-risk reviews
Report retention, activation, adoption, escalation, and services performance to revenue leadership
Own Salesforce and internal-tool systems usage and documentation discipline
Partner with sales, product, finance, deal desk, marketing, and revenue leadership
Supply customer references, case study candidates, and advocacy
Build operating rhythm, account health model, service definitions, and team standards

Requirements

What you’ll need

Experience leading a post-sale team in a recurring revenue business, with direct accountability for a retention number
Proven people management, including hiring, developing, and having hard conversations without escalating them to your manager
Enough technical and cultivation literacy to earn credibility with agronomists, growers, and support specialists
Controlled environment agriculture or cannabis experience is a strong advantage
Comfort managing across distinct functions rather than a single discipline
Operating discipline; build cadences and stick to them
Data fluency; work a book of business from Salesforce and usage data rather than anecdote
Commercial judgment regarding customer relationships, pricing, and scope
Strong written communication, including reporting to executive leadership
Willingness to travel to customer facilities, trade shows, and internal meetings
Travel up to 30%
Must be legally authorized to work in the United States
Addium, Inc. does not sponsor employment visas now or in the future

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance
401(k) retirement plan with a company match (up to 4% after your first year)
Paid Time Off, Sick Leave, and 11 Paid Holidays
Company-paid life and disability insurance
HSA with company contribution and FSA options
A small, focused team that moves fast and gives you the room to actually build something