Addium

Manager

• Lead AROYA’s post-sale organization from first sensor activation through renewals
• Own gross and net revenue retention, renewals, churn, and expansion within the installed base
• Own the at-risk process, including risk identification, intervention, escalation, and churn learnings
• Drive the auto-renewal program and payment method collection
• Define and operationalize a repeatable expansion motion
• Own the end-to-end customer lifecycle, including activation, adoption, support quality, agronomic value delivery, and renewal
• Enforce handoff integrity across Grower Support, Grower Success, and Agronomic Advising
• Build and maintain an account health model based on platform usage and device health
• Serve as the final escalation point and decide when accounts require exceptions
• Own the aggregated voice-of-customer feedback loop into product, engineering, and marketing
• Hire, develop, retain, and manage five specialists across distinct functions
• Own account assignment, coverage models, workload balance, and capacity across East and West
• Define standards, SOPs, templates, and training for onboarding, case handling, business reviews, and advising
• Cross-train the team and reduce single points of failure
• Run recurring renewal and at-risk reviews
• Report retention, activation, adoption, escalation, and services performance to revenue leadership
• Own Salesforce and internal-tool systems usage and documentation discipline
• Partner with sales, product, finance, deal desk, marketing, and revenue leadership
• Supply customer references, case study candidates, and advocacy
• Build operating rhythm, account health model, service definitions, and team standards

Grower Experience Manager

Business Development Rep

• Deliver against revenue targets for hardware and software for each quarter and fiscal year
• Expand the customer base by identifying and winning new berry growers and companies across substrate and soil operations, domestically and internationally
• Enter new markets by identifying target accounts and grower profiles where AROYA can demonstrate differentiated value
• Develop strategic account relationships with senior and executive decision makers, key growers, and agronomy communities
• Personally drive deals from first conversation through adoption and expansion where no established pipeline exists
• Build and manage a pipeline of opportunities at various stages, maintaining a transparent and predictable view of opportunity progress
• Identify and initiate relationships with distributors and channel partners in target markets
• Feed market intelligence, customer needs, and channel feedback to product, marketing, and leadership to shape roadmap, pricing, and positioning

Grower Experience Manager

Business Development Manager