Senior Manager, Head of Customer Success – AROYA

Addium

. Own customer health, retention, and expansion across the AROYA customer base .

Posted 11/9/2026full-timeRemote • United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, focusing on retention, renewals, and expansion within B2B subscription or SaaS environments. Proven ability to build relationships, lead teams, and drive customer engagement through structured account plans and health scoring.

Highest-signal resume keywords

Customer Success ManagementAccount Plans DevelopmentSalesforce ProficiencyPeople ManagementRenewal Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey DesignHealth ScoringRenewal ForecastingEscalation FrameworksValue DeliveryBilling ManagementContract ManagementData DocumentationReportingOpportunity Management

Soft Skills

Relationship BuildingClear Written CommunicationCoachingStrategic ThinkingProblem Solving

Tools & Technologies

Salesforce

Industry Keywords

B2B SubscriptionSaaSCustomer RetentionCustomer ExpansionPost-Sale LifecycleExecutive ReportingTravel Requirement

About the role

Key responsibilities & impact

Own customer health, retention, and expansion across the AROYA customer base
Build trusted relationships with key stakeholders and help lead strategic, multi-state operator, and at-risk accounts
Lead, coach, and set priorities for a team of five
Introduce structured account plans, a usage-based health score, and consistent service standards and reporting
Own the post-sale customer lifecycle from sales close through onboarding, adoption, and renewal
Coordinate with Sales, Product, and Engineering to find pragmatic customer solutions
Make expansion a repeatable motion and lead the auto-renewal program
Oversee renewal and expansion forecasting and billing readiness with Finance
Represent the voice of the customer in product and leadership discussions

Requirements

What you’ll need

5+ years of hands-on experience in Customer Success or a client-management role for a B2B subscription or SaaS product
Demonstrated ownership of retention, renewals, expansion, and senior customer relationships, including difficult conversations and recovery of at-risk accounts
Strong command of account plans, customer journey design, health scoring, renewal forecasting, and escalation frameworks
At least three years of direct people-management experience
Experience turning first-time customers into long-term, multi-year relationships through adoption, value delivery, and expansion
Hands-on Salesforce experience managing accounts, renewals, and opportunities; building reports and dashboards; and driving consistent data and documentation
Experience with contracts, subscriptions, billing, renewal dates, and value or ROI conversations
Clear written communication and comfort reporting to executive leadership
Willingness to travel up to 25%
Applicants must be legally authorized to work in the United States; Addium, Inc. does not sponsor employment visas now or in the future

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance
401(k) retirement plan with a company match (up to 4% after your first year)
Paid Time Off, Sick Leave, and 11 Paid Holidays
Company-paid life and disability insurance
HSA with company contribution and FSA options
A small, focused team that moves fast and gives you the room to actually build something