AddToAny

Research Analyst

• Analyze customer feedback and experience data to identify trends, issues, and improvement opportunities
• Conduct qualitative and quantitative research to understand customer needs and evaluate experience outcomes
• Translate research findings, CX measures, and operational data into actionable insights and recommendations
• Monitor CX metrics across channels to identify trends and measure outcomes
• Contribute to CX measures, scorecards, and reporting frameworks
• Develop and maintain CX programs, metrics, dashboards, and reports, ensuring data accuracy and consistent methodologies
• Conduct ad-hoc research, analysis, and reporting to address business questions and emerging CX issues
• Manage data preparation, validation, integration, and quality checks across multiple data sources
• Coordinate vendor-supported research initiatives, including project administration, deliverable reviews, and stakeholder communication
• Analyze customer journeys and personas to identify needs, issues, and improvement opportunities
• Provide advice on industry trends and best practices
• Perform related duties supporting CX initiatives

Explore Customer Experience Research Analyst at AddToAny. Review requirements and application details.

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Customer Experience Research Analyst