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Health Engagement Specialist – Temporary Position
Addus HomeCare. Handle incoming requests for home care services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client interactions and home care service requests while ensuring compliance with Medicare, Medicaid, and HIPAA regulations. Proficient in training staff on electronic visit verification protocols and maintaining high standards of customer service.
Highest-signal resume keywords
Customer Service ExperienceHome Care KnowledgeCommunication SkillsMicrosoft Office ProficiencyBilingual - Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Change In Condition ManagementElectronic Visit VerificationQuality Assurance CallsCompetitive SurveysReferral Tracking
Soft Skills
Interpersonal SkillsCoaching SkillsProblem-Solving SkillsAdaptabilityAttention to Detail
Tools & Technologies
Microsoft OfficeWeb-Based Applications
Industry Keywords
Home HealthManaged Home HealthcareMedicare RegulationsMedicaid RegulationsHIPAA Compliance
About the role
Key responsibilities & impact- Handle incoming requests for home care services
- Manage client change in condition (CIC) calls from direct care staff
- Vet and quote private-pay opportunities
- Coach and train direct care staff on the CIC process and reports
- Monitor and address electronic visit verification geofence incidents
- Correct geofence issues and coach direct care staff on EVV protocols
- Communicate regularly and provide status updates to Agency Directors and Operational leaders
- Receive calls from potential new clients and relay available services and programs
- Qualify and advance leads to conversion-ready status by identifying client needs
- Collaborate with sales staff, referral partners, and branch managers regarding call activity and leads
- Maintain, follow up on, and track referrals
- Receive, document, review, and follow up on CIC reports
- Relay CIC information to payer care managers, physicians, internal operations, and other interested parties
- Conduct competitive surveys and mystery shops
- Perform quality assurance calls
- Maintain confidentiality of sensitive information
- Contribute to census and revenue growth
- Meet productivity requirements and participate in continuous quality improvement
- Perform other duties as assigned
Requirements
What you’ll need- Associates Degree or the equivalent required; Bachelor’s Degree preferred
- Two years’ experience in customer service, marketing and/or sales
- Call Center environment strongly preferred
- General knowledge of home care and home health
- Knowledge of managed home healthcare preferred
- Strong communication skills and interpersonal skills
- Solid computer proficiency in Microsoft Office including Excel and web-based application
- Ability to complete tasks in a multi-phased, fast paced environment
- Committed to exceptional customer service and meeting customer needs
- Bilingual - Spanish preferred
- Maintains regular, predictable, consistent attendance
- Follows all Medicare, Medicaid, and HIPAA regulations and requirements
- Abides by all regulations, policies, procedures and standards
Benefits
Comp & perks- Medical, Dental and Vision Benefits
- Continued Education
- PTO Plan
- Retirement Planning
- Life Insurance
- Employee discounts
- Remote work schedule (1 day a month in the Lisle Office)