Addus HomeCare

General

• Handle incoming requests for home care services
• Manage client change in condition (CIC) calls from direct care staff
• Vet and quote private-pay opportunities
• Coach and train direct care staff on the CIC process and reports
• Monitor and address electronic visit verification geofence incidents
• Correct geofence issues and coach direct care staff on EVV protocols
• Communicate regularly and provide status updates to Agency Directors and Operational leaders
• Receive calls from potential new clients and relay available services and programs
• Qualify and advance leads to conversion-ready status by identifying client needs
• Collaborate with sales staff, referral partners, and branch managers regarding call activity and leads
• Maintain, follow up on, and track referrals
• Receive, document, review, and follow up on CIC reports
• Relay CIC information to payer care managers, physicians, internal operations, and other interested parties
• Conduct competitive surveys and mystery shops
• Perform quality assurance calls
• Maintain confidentiality of sensitive information
• Contribute to census and revenue growth
• Meet productivity requirements and participate in continuous quality improvement
• Perform other duties as assigned

Health Engagement Specialist – Temporary Position

Care Navigator

• Expand the reach and impact of clinical hospice services by identifying and securing new upstream referral sources and education and awareness opportunities
• Build relationships and drive appropriate and dignified hospice care for patients across physicians, providers, and hospitals
• Build upstream-referral relationships and transition hospice referrals from physicians and other referral sources
• Serve as hospice clinical consultant and educator, acting as an extension of hospital and physician care teams
• Review hospital clinical documentation, EMR, and HCHB
• Engage with patients and providers to build clinical patient profiles and clinical admission assessments
• Identify decline patterns such as frequent hospitalizations and functional deterioration
• Consult with hospital care teams by sharing clinical profiles and educating on hospice appropriateness
• Identify attending and consulting providers associated with referred patients to provide assessment, eligibility, and discharge education
• Collaborate with field sales representatives on consultative meetings with external care teams
• Initiate and maintain workflows for patient information, clinical assessment, documentation, consultation, education, and meetings
• Identify trends, needs, and partnership opportunities for earlier hospice engagement
• Foster relationships with external care teams to improve patient outcomes and end-of-life satisfaction
• Communicate with hospital leadership and care coordination teams
• Organize, track, and prioritize comprehensive patient reviews
• Meet productivity requirements, including timely medical-record review and hospital/provider consultation and education
• Uphold hospice policies, privacy practices, and ethical guidelines
• Represent the organization professionally in hospitals, the community, and partner interactions
• Collaborate with internal hospice departments and leadership teams
• Perform other duties as assigned

Transitional Care Navigator, RN

Manager

• Ensure initial coordination of information among clients, family members, physicians, referral sources, facility staff, agency staff, and others involved in continuity of care
• Inform referral sources, clients, family members, and physicians about response times and follow-up plans
• Inform clinical office staff of potential admissions
• Accurately document information in clients’ medical records
• Input patient information into the EMR and update it with the correct level of care
• Complete and copy paperwork required to prepare patient files for admission
• Complete referral intake forms and copy, scan, and upload referral information for clinical review and admissions clinicians
• Establish, maintain, and close patient EMR and paper charts according to regulatory and office guidelines
• Mail, fax, or email required documentation
• Verify insurance coverage and collaborate to obtain needed information
• Create morning and evening census reports

Hospice Patient Care Manager – After Hours

• Expand the reach and impact of clinical hospice services by identifying and securing upstream referral sources and education and awareness opportunities
• Build relationships and drive appropriate and dignified hospice care for patients across physicians, providers, and hospitals
• Build upstream-referral relationships and transition hospice referrals from physicians and other referral sources
• Serve as a hospice clinical consultant and educator, extending hospital and physician care teams
• Review hospital clinical documentation, EMR, and HCHB
• Engage patients and providers to build clinical patient profiles and clinical-admission assessments
• Identify decline patterns, including frequent hospitalizations and functional deterioration
• Consult with hospital care teams by sharing clinical profiles and educating on hospice appropriateness
• Identify attending and consulting providers associated with referred patients
• Provide patient assessment, eligibility, and discharge education and awareness
• Collaborate with field sales representatives to schedule and conduct consultative meetings with external care teams
• Initiate and maintain care team workflows for patient information, clinical assessment and documentation, consultation, education planning and delivery, and meetings
• Identify trends, needs, and partnership opportunities for earlier hospice engagement
• Foster relationships with external care teams to improve patient outcomes and end-of-life satisfaction
• Communicate with hospital leadership and care coordination teams
• Organize, track, and prioritize high-value patient comprehensive reviews
• Meet productivity requirements, including timely medical-record review and hospital/provider consultation and education
• Promote a collaborative, team-focused environment
• Uphold hospice policies, privacy practices, and ethical guidelines
• Represent the organization in hospitals, community, and partner interactions
• Collaborate with internal hospice departments and leadership teams
• Perform other duties as assigned

Transitional Care Navigator

Communications

• Provide advanced support for day-to-day marketing efforts, campaigns, and requests
• Design and produce marketing collateral including brochures, flyers, and advertisements
• Create content that adds value to the organization and builds brand equity
• Receive and process promotional orders from operational branch sites
• Maintain consistent messaging and enforce branding guidelines across the organization
• Support local branches by executing marketing and communication tactics
• Develop and distribute internal communications, including monthly email newsletters and announcements
• Organize and coordinate marketing and communication projects to ensure timely execution
• Maintain company locations through online vendors and ensure accurate contact information on search engines and websites
• Provide general marketing support and assist team members as needed
• Perform other duties as assigned

Health Engagement Specialist – Temporary Position

Transitional Care Navigator, RN

Hospice Patient Care Manager – After Hours

Transitional Care Navigator

Marketing and Communications Specialist