Hospice Patient Care Manager – After Hours

Addus HomeCare

. Ensure initial coordination of information among clients, family members, physicians, referral sources, facility staff, agency staff, and others involved in continuity of care .

Posted 9/18/2026full-timeBarrington • Illinois • United StatesJuniorMid-Level💰 $97,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient intake and admission processes, including proficiency in Electronic Medical Records (EMR) management and a strong understanding of hospice care. Capable of effectively communicating with clients, families, and healthcare professionals while maintaining compliance with regulatory guidelines.

Highest-signal resume keywords

Hospice ExperienceElectronic Medical Records (EMR)Medical TerminologyInsurance VerificationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient IntakeDocumentation AccuracyReferral Intake FormsCensus ReportingMedical Record Management

Soft Skills

CommunicationTeam CollaborationStress ManagementCustomer Service Focus

Certifications & Qualifications

Associate Degree Preferred

Industry Keywords

MedicareMedicaidHospice CareContinuity of CareRegulatory Guidelines

About the role

Key responsibilities & impact

Ensure initial coordination of information among clients, family members, physicians, referral sources, facility staff, agency staff, and others involved in continuity of care
Inform referral sources, clients, family members, and physicians about response times and follow-up plans
Inform clinical office staff of potential admissions
Accurately document information in clients’ medical records
Input patient information into the EMR and update it with the correct level of care
Complete and copy paperwork required to prepare patient files for admission
Complete referral intake forms and copy, scan, and upload referral information for clinical review and admissions clinicians
Establish, maintain, and close patient EMR and paper charts according to regulatory and office guidelines
Mail, fax, or email required documentation
Verify insurance coverage and collaborate to obtain needed information
Create morning and evening census reports

Requirements

What you’ll need

Associate degree is preferred and equivalent with successfully completed course work or equivalent experience in medical terminology and/or working in healthcare environments
Minimum of two years’ experience working in hospice REQUIRED
Experience dealing with Medicare, Medicaid, and commercial payors preferred
Customer service focus, including ability to set callers at ease and encourage open dialogue about client needs
Ability to work with team members across functional areas affecting client intake/admission
Ability to maintain composure in stressful and challenging situations
Prior use of Electronic Medical Records (EMR) preferred
Must be a licensed driver with an insured automobile meeting state and/or organization requirements and in good working order
Availability Monday-Friday, 3PM-11PM
On-call availability Monday-Friday, 11PM-8AM, plus one shift every 12th weekend
Territory coverage in Barrington, Deerfield, Crystal Lake, or Palos Heights

Benefits

Comp & perks

Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
401(k) retirement plan with a generous company match
Generous time off accruals
Paid holidays
Mileage reimbursement
Tuition Reimbursement
Employee Referral Program
Merit Increases
Employee Discount Programs
New competitive salaries
Generous time off packages