Head of Marketplace Supply Chain – CX

ADEO Services

. Serve on the Marketplace Global Executive Committee (AMS ExCo) .

Posted 9/30/2026full-timeRonchin • FranceLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in e-commerce Supply Chain management, including logistics, transportation, and 3P fulfillment. Proven ability to lead teams, optimize customer experience, and develop strategic relationships in a complex, international environment.

Highest-signal resume keywords

E-Commerce Supply Chain ManagementCustomer Experience OptimizationData Analysis SkillsTeam Leadership3P Fulfillment Models

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Logistics ManagementTransportation ManagementFlow ManagementProject ManagementOperational Planning

Soft Skills

Influencing SkillsCollaborationCoachingProblem-SolvingSelf-Starter

Industry Keywords

E-CommerceMarketplaceCustomer JourneyOmnicommerce3PL Partnerships

Tech Stack

Tools & technologies

Flux

About the role

Key responsibilities & impact

Serve on the Marketplace Global Executive Committee (AMS ExCo)
Design and deploy the end-to-end customer journey and experience across all ADEO marketplaces
Own 3P NPS and leverage customer, incident, contact, and cart-abandonment data to identify pain points
Build the short-, medium-, and long-term CX roadmap and optimize the online conversion funnel
Define and execute the Marketplace Supply Chain strategy
Lead internal fulfillment models and 3PL partnerships
Develop multichannel delivery solutions with carriers and internal partners
Structure customer service and after-sales support for 1P and 3P journeys
Develop high-value logistics solutions for 3P sellers and drive their adoption
Manage, coach, and develop a team of 11 employees
Collaborate with the operational teams of six business units and the international Omnicommerce, Supply Chain, Customer Care, and Product & Tech functions
Build and manage strategic relationships with 3PL providers and carriers

Requirements

What you’ll need

At least 9 years of experience in a pure-play e-commerce company, marketplace or scale-up, retail, and/or consulting
Proven experience managing complex projects involving multiple functional and international stakeholders
Successful experience leading teams and developing talent
Strong operational expertise in e-commerce Supply Chain, including logistics, transportation, flow management, and 3P fulfillment/shipping models
Strong data-analysis skills, with the ability to make accurate diagnoses and structure actionable operational plans
Expertise in online customer-experience levers and delivery-promise optimization
Full professional proficiency in English, required for a daily international working environment
Ability to build processes based on user needs and propose logistics solutions tailored to 3P sellers
Ability to influence, align, and mobilize internal and external partners without direct reporting authority
Ability to move from long-term vision to pragmatic operational execution
Self-starter with the ability to thrive in highly interdependent international ecosystems

Benefits

Comp & perks

A stimulating work environment that encourages initiative and entrepreneurship
Tailored training programs to develop your skills
Career progression and internal mobility opportunities within an international group
Quarterly collective bonuses and the opportunity to become a shareholder
A flexible hybrid work policy
Sustainable mobility support, including contributions toward bicycle and scooter purchases and a carpooling allowance
Workplace adjustments and support for individuals with disabilities