ADEO Services

Supply Chain

• Serve on the Marketplace Global Executive Committee (AMS ExCo)
• Design and deploy the end-to-end customer journey and experience across all ADEO marketplaces
• Own 3P NPS and leverage customer, incident, contact, and cart-abandonment data to identify pain points
• Build the short-, medium-, and long-term CX roadmap and optimize the online conversion funnel
• Define and execute the Marketplace Supply Chain strategy
• Lead internal fulfillment models and 3PL partnerships
• Develop multichannel delivery solutions with carriers and internal partners
• Structure customer service and after-sales support for 1P and 3P journeys
• Develop high-value logistics solutions for 3P sellers and drive their adoption
• Manage, coach, and develop a team of 11 employees
• Collaborate with the operational teams of six business units and the international Omnicommerce, Supply Chain, Customer Care, and Product & Tech functions
• Build and manage strategic relationships with 3PL providers and carriers

Head of Marketplace Supply Chain – CX

Software Engineer

• Lead the coordination and governance of key projects and initiatives
• Support Business Units in designing and implementing standard solutions and processes
• Provide methodological and operational expertise in intralogistics processes
• Define the optimal sizing and layout of future warehouses and optimize existing infrastructure
• Design functional, high-performance warehouses by integrating flows, storage, productivity, and scalability
• Define equipment and practices suited to logistics operations
• Deploy complex automation solutions with local teams and industrial partners
• Support solution selection, the preparation of specifications, tender processes, and project launches
• Integrate new tools and technologies into operational processes with Digital and Data teams
• Support the transformation of warehouse working methods as a Change Agent
• Standardize working methods and contribute to the deployment of the WMS Core Model
• Define and structure KPIs for capacity, storage, productivity, service quality, and costs
• Lead governance of the Logistic Engineering Practice strategic plan
• Co-develop management and analytical tools, particularly Power BI and AI models
• Identify and share best practices across Business Units
• Co-develop roadmaps for digital tools: WMS, Yard Management, and Labour Management
• Provide logistic engineering expertise in defining, configuring, and deploying WMS processes
• Lead cross-functional continuous improvement projects
• Ensure the deployment of standards and best practices across the Group
• Harmonize practices related to tenders, specifications, and contractual frameworks with Indirect Procurement
• Co-lead the global community of warehouse logistics experts
• Support local teams in adopting new methods, tools, and processes
• Support the Global Practice Leader in structuring and leading the global Practice
• Contribute to Group reporting and ensure the visibility of improvements
• Create bridges between Business Units to promote experience sharing and common solutions
• Make occasional visits to Business Units

Lead Expert, Logistic Engineering

Social Media Manager

• Own and embody ADEO Group’s Social Media vision across 11 countries and 8 brands
• Turn social media into a strategic driver of engagement, conversion, and reputation
• Define the Group’s Social Media roadmap
• Define platform positioning, the global/local account architecture, and governance
• Structure the management of brand, LTV, conversion, and ROI KPIs
• Deploy social listening and monitoring tools and turn insights into business opportunities
• Drive innovation in Short-Form Video, UGC, Social Commerce, and Generative AI formats
• Set brand guidelines and manage the partner agency ecosystem
• Unite, engage, and develop the international community of Social Media Managers and Community Managers
• Lead the central Social Media team of three
• Manage the associated budgets

Head of Marketplace Supply Chain – CX

Lead Expert, Logistic Engineering

Global Head of Social Media and Communities Strategy – Retail, Multi-brand