Project Leader – CX Marketplace

ADEO Services

. Handle complex disputes between customers, Business Units, and partner sellers .

Posted 10/23/2026internshipRonchin • FranceSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex customer disputes and operational workflows, with a strong focus on process automation and performance tracking. Proficient in Excel and ticketing tools, with fluency in French and English to support international collaboration.

Highest-signal resume keywords

Excel ProficiencyZendesk ExperienceGemini AutomationFluency In FrenchProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process AutomationWorkflow DesignPerformance Metrics TrackingComplex Problem SolvingCustomer Relations Management

Soft Skills

Interpersonal SkillsDiplomacyAutonomy

Tools & Technologies

GeminiZendeskExcelTicketing Tools

Industry Keywords

Customer ExperienceOperational BottlenecksSupport WorkflowsMarketplace SellersInternational Environment

About the role

Key responsibilities & impact

Handle complex disputes between customers, Business Units, and partner sellers
Process refunds within 7 days in cases of non-compliance with the terms and conditions
Act as the central mediator, aligning internal teams, group brands, and marketplace sellers
Map existing support workflows and identify operational bottlenecks
Design workflow automations using Gemini, Zendesk, Excel, and ticketing tools
Track key support metrics, including resolution time and escalation rate
Produce regular performance dashboards
Report to the Marketplace Customer Experience Manager

Requirements

What you’ll need

Currently pursuing a Bachelor’s to Master’s degree (university, business school, or engineering school), with a focus on project management, operations, or customer relations
Proficiency in Excel, including complex files and macros
Experience with ticketing tools such as Zendesk
Strong interest in AI tools such as Gemini and process automation
Fluency in French required
Fluency in English essential for working in an international environment
Knowledge of a third European language used on the marketplace is a plus
Ability to solve complex problems using a structured approach
Strong interpersonal skills and diplomacy
Autonomy in managing daily priorities

Benefits

Comp & perks

Meaningful assignments and dedicated mentorship throughout the internship from a subject-matter expert
Access to the Stud'ADEO community, led by students and the Campus team
Individual support to enhance employability after the internship
An innovative workplace at Terradeo designed to inspire creativity and foster collaboration
Support for diversity and inclusion, including workstation adaptations for people with disabilities