Senior Implementation Manager / Deputy Program Manager

Adept Consulting Services, Inc.

. Support the Program Manager in leading the daily execution of a complex enterprise software implementation .

Posted 9/18/2026contractHarrisburg • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise software implementations and managing complex application delivery initiatives, with a strong focus on requirements management, defect resolution, and stakeholder communication. Proficient in coordinating cross-functional teams and ensuring alignment across project activities while maintaining accountability and delivery momentum.

Highest-signal resume keywords

Project Management Professional CertificationEnterprise Software Implementation ExperienceRequirements ManagementDefect-Triage LeadershipAgile and Waterfall Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements AnalysisApplication ConfigurationData ConversionIntegration DevelopmentUAT ManagementDefect ResolutionRelease-Readiness OversightBusiness Process UnderstandingSolution EvaluationDependency Management

Soft Skills

Problem-SolvingCritical ThinkingFacilitationDecision-MakingVerbal and Written Communication

Certifications & Qualifications

Project Management Professional Certification

Industry Keywords

Policy Administration SystemsClaims Administration SystemsBilling Administration SystemsPension Administration SystemsBenefits Administration SystemsHealthcare ImplementationFinancial Services ImplementationPublic-Sector ImplementationRegulated Environment ExperienceRFI/RFP Support

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Support the Program Manager in leading the daily execution of a complex enterprise software implementation
Develop a detailed understanding of the application, its functionality, and the business processes it supports
Drive functional requirements from analysis and clarification through development, testing, acceptance, and implementation
Work with Business Analysts and subject-matter experts to identify and resolve unclear, incomplete, conflicting, or missing requirements
Partner with developers, architects, and functional leads to evaluate solution options and resolve implementation questions
Participate in and lead defect-triage meetings
Assess defect severity and business impact, establish priorities, assign ownership, and track issues through resolution
Coordinate activities and dependencies across functional, technical, QA, data-conversion, integration, training, customer, vendor, and advisory teams
Ensure requirements, development, testing, conversion, training, and deployment activities remain aligned
Provide project-management oversight for QA, UAT, training, conversion, release-readiness, and go-live activities
Follow up on decisions, risks, issues, action items, and deliverables to maintain accountability and delivery momentum
Identify obstacles, bring the appropriate teams together, and help drive issues to practical resolution
Support release planning, readiness assessments, implementation, go-live, and post-production stabilization
Lead project meetings and represent the program with customers, vendors, partners, and senior stakeholders when needed
Maintain schedules, risks, issues, dependencies, decisions, and status reporting while remaining closely involved in delivery
Support RFI/RFP responses, proposals, product demonstrations, internal project-management initiatives, and product or configuration activities as requested

Requirements

What you’ll need

Active Project Management Professional certification
At least eight years of experience leading enterprise software implementations, technology programs, or complex application-delivery initiatives
Direct implementation or production-support experience with policy administration systems, claims administration or adjudication systems, billing or payment administration systems, pension or retirement administration systems, benefits, enrollment, or eligibility administration systems, or comparable enterprise platforms supporting complex, rules-driven business transactions
Demonstrated experience managing requirements from analysis through implementation
Experience participating in or leading defect-triage, UAT, testing, and solution-resolution discussions
Ability to understand application functionality and business processes in sufficient detail to help resolve issues and make implementation decisions
Experience coordinating Business Analysts, developers, QA analysts, conversion teams, trainers, vendors, customers, and subject-matter experts
Strong problem-solving, critical-thinking, facilitation, and decision-making abilities
Experience identifying and managing dependencies across multiple implementation workstreams
Strong verbal and written communication skills
Ability to balance detailed daily execution with program-level leadership
Willingness to travel approximately one week per month
Public-sector or government-system implementation experience (preferred)
Experience implementing systems in insurance, healthcare, retirement, benefits, financial services, or another regulated environment (preferred)
Experience with application configuration, data conversion, reconciliation, integrations, or interface development (preferred)
Experience overseeing formal QA, UAT, training, release-readiness, and go-live workstreams (preferred)
Experience supporting RFI/RFP responses, proposals, estimates, customer demonstrations, or solution presentations (preferred)
Familiarity with Agile, Waterfall, and hybrid implementation methodologies (preferred)

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
PTO